September 2023 by Beverley Dixon
I feel the cleanliness both inside and, more so, outside the Carlisle shop has deteriorated. On a recent visit there were three dog poos outside the entrance area (two loose and one in a poo bag). Upon flagging it to a member of staff behind the till, it transpired that I wasn't the first person to have mentioned it! Also, I don't like the live bait area and feel saddened to see it being housed/sold in such inadequate confined packaging.
August 2023 by Google user
Excellent service from Ellis in your store 7/8/23. I asked him for some advice regarding gerbils and adopting two that were in store. He went above and beyond to explain everything to me, from caring for them, right through to everything I needed for them.\\n10/10 service. Thank you again Ellis
August 2023 by Chelsea Craib
Excellent service from Ellis in your store 7/8/23. I asked him for some advice regarding gerbils and adopting two that were in store. He went above and beyond to explain everything to me, from caring for them, right through to everything I needed for them.10/10 service. Thank you again Ellis
August 2023 by jessica wallbank
Great shop! Super friendly staff always happy to help! I take my 7 month old pup in regularly to help him socialise as he's very nervous, the staff always take time to give him some attention which is much appreciated!
August 2023 by ashleigh swan
Jodie in the Carlisle branch... Absoloute angel. Super helpful, bubbly and made our experience so fun and informative. We bought fish tank supplies yesterday and she was so helpful and we left with a smile. Returned to our local branch to get our fish today and explained we have already been given advice by another member at another branch and they commented on how well jodie had explained everything to us. Cheers jodie, you really made our wee boys experience so much more fun (and helped us clueless parents)
August 2023 by Carol Duncan
Very knowledgeable and helpful staff. Couldn't have wanted better service
July 2023 by S Anderson
Very friendly staff who asked all the right questions to ensure the fish we were buying had a good home to go to.
July 2023 by Mark Pattinson
Pleasant visit with very friendly staff.
July 2023 by Anna England
Very good range and lovely staff. Does not stock Thrive, so just be aware if that is what you're looking for.
June 2023 by Sean m
Unbelievable service here. The entire staff are friendly. It's always a pleasure to come here for your needs. I would say though we came for medical purposes a few times and we're misinformed ect but no-one knows everything. They do try there best. Very expensive for dog treats ect, The Range has the same treats for 60% cheaper and the exact same unfortunately. Fantastic range of raw dog foods and products though, and they really are fairly priced IMO. Definitely a worthy place for pets.
May 2023 by dogman5840
Expensive.all prices going up.example dodgy food purchased a month ago£44.98 purchased today £49.99.
May 2023 by Brian Peach
Great pet store, plenty of choice, helpful staff.
May 2023 by Brenda Jandera
I love all the new planting of the trees ,but am a bit ? about the safety of the main road ! The fencing all the way along needs reinforced, for the safety of all . But keep up the excellent work ?
April 2023 by Phyl Hully
Dog loved the place, Staff very nice, we'll go back ? ??
February 2023 by Dave Campbell
Interesting stock of food and practical items for our dog. Staff always relaxed, friendly and able to offer helpful advice.
