January 2024 by Monica Constable
I had an amazing visit in the Carlisle store. I suffer from anxiety and sometimes find it daunting going into stores but I was in need of some self care. I met Hannah and she was beyond lovely and is a real asset to the lush team . She made me feel welcome and confident, Showed me the bath bombs that she thought best suited me and then demonstrated some amazing products all the while giving me advice . I wholeheartedly enjoyed this experience because of Hannah ...Thank you so much for making a sometimes anxious experience into a really wonderful one ...
January 2024 by Lara Sioban Doherty
I have recently had a family bereavement and it was my first time out and about so I thought I?d come to lush to treat myself to help relax. I was welcomed with open arms by the loveliest lady called Amanda. I was quite overwhelmed being out for the first time and she took time out of her day to make me feel comfortable, guide me, make me feel welcome and help me relax. Could not have asked for anyone better, they truly went above and beyond. Amazing customer service, they are credit to the Lush team. Thank you so much again Amanda??
January 2024 by Judith Connelly
On a day out to Carlisle I came across this amazing shop. Walking in I was met by fabulous smells and colours. As it was my birthday I decided to treat myself. Amanda was there to help me. We chatted about what was best for my skin and she then showed me many different products which were suitable for me...what a choice. I bought some bath bombs and a massage bar which are fab. What a great experience: the staff are friendly, helpful and not at all pushy.I also left with a lovely gift for my birthday which was extremely kind and very much appreciated. Thank you to all the staff but particularly Amanda.
January 2024 by Susan Wells
Was served by Amanda. Amazing, She went over and beyond for me, definitely would come back. Deserve to take tips or a raise!
January 2024 by Michelle Shaftoe
After visiting lush today I felt I had to leave a review for your amazing employee Anne-Marie she was so kind and welcoming to my friend and I. It was so refreshing to be taken seriously as a preteen. Most shops don?t! I will be sure to visit lush the next time I?m in town. Anne-Marie was really nice and let us try out things before we checked out this was nice because it reassured us that we wanted to bye the product. Once again thank you Anne-Marie!
December 2023 by Ian Hetherington
Fantastic personal customer service instore. I was unsure of what products to buy for my sons but expert help and knowledge from Alice soon had my problems solved. A pleasure to shop here, thanks
December 2023 by jordan wyllie
Just popped into lush in carlise for a present for my other half, while looking a bit lost charr came up and helped me figure out what was best for what I was looking for and even did a random act of kindness. I will definitely be coming back when I'm stick looking for a gift agian.
December 2023 by Louis Liddle
I called in unsure what to pick up as a gift. Marisa confidently assisted me pointing out the benefits of all of the items I purchased. I will call back due to this kind of service.
November 2023 by Linda Telford
Been into lush at Carlisle today Alex was a great help really friendly chatty and a good laugh thankyou very much
November 2023 by Anonymous 234
Lovely girl explained about my mental health and wanted to start a skincare routine and she helped massively such a kind lovely girl xxx
October 2023 by Carla Jackson
Visited today with my 6 year old daughter to do the bath bomb making workshop, we were welcomed by Anne-Marie and she did the workshop with my daughter. This lady is fantastic she went above and beyond to make my little girl feel special and completely involved. Nothing was too much trouble for her and she was such a lovely bubbly person to be around. Thank you for your excellent service we will definitely be coming back to the store ?
September 2023 by Charlie Hawkes
I visited the Lush Carlisle shop on August 31st, the day the halloween stock came in. I was greeted by the lovely Izzy, who sat with me and talked me through every product, answered any questions I had, and we had a lovely cathartic chat! I use a walking stick so when it came to pick my bath bombs Izzy got a basket without me having to ask, and picked up everything I wanted for me. Absolutely lovely lovely lady that made my day, even helped me take lush photos of the products!Will definitely be back as I've already put a dent in my purchases! ???
August 2023 by Gwen Dupré
I can?t remember her name but a lovely lady at lush went above and beyond yesterday working out the shower gel tester we were describing (the name had rubbed off the test pot) and it absolutely made our day! Lovely staff, lovely shop!
August 2023 by Freya donnelly
I was served by the lovely lorelei yesterday! Absolutely knew her stuff, gave me a little pamper while I was in the shop & even a free sample of a face & body mask! All of the products I bought smell LUSH & my skin looks & feels glowing ??
August 2023 by yvonne messenger
Had the best retail experience I've ever had in the Carlisle Lush store ..Amanda and her staff were so lovely and very helpful ..my grandaughter and I came out of the shop smiling ? and smelling LUSH ..Thank-you you made our day out special xx
