September 2023 by Laurence Elsdon
BHF Carlisle were meant to collect two sofas from my home. I booked this in advance and as requested set aside the full day 9-5 for the collection. I moved furniture around and had the sofas prepared to be collected from the doorstep. However, in the afternoon I received a call from the driver to say that despite having booked the two sofas in they weren't going to collect today as they'd taken too many additional items on a previous collection and there was now insufficient space in the van.This is truly unacceptable.I had arranged in advance. I had set aside my time. Arranged things for their convenience and now they're suggesting that I wait a month for the next time they will be in my area.
August 2023 by TheObviousChild77
I feel really sorry for this little charity shop as many of the negative reviews below are about the FURNITURE shop which, though just round the corner, is a totally different place! This is one of Carlisle's better charity shops. It's well lit, well stocked and always smells nice! Friendly staff. I like that they have lots of interesting non fiction books. Also always some interesting bric a brac to look at!
January 2023 by Emma B
The shop has a good selection but the way they treat those who donate goods should be improved. I think their expectations are a bit high - it's goodwill, I'm not donating brand new stuff because I don't have brand new stuff.Not as grateful as the likes of Eden Valley and Impact. I know they all rely on volunteers but manners and smiles are free BHF.Shop good if you're looking for furniture and house bits at a reasonable price.
May 2022 by Samantha Ash
The staff are always friendly and helpful, the furniture is reasonably priced and usually of excellence quality.
April 2022 by Sam Ash
The staff are always friendly and helpful, the furniture is reasonably priced and usually of excellence quality.
April 2022 by Anna-may Little
Polite staff but don't do quality checks on products
October 2021 by Michelle Edwards
Bought some books for a train journey. The assistant was miserable coughing and no hello or please and thank you, I thought they liked volunteering.Go to Eden Valley Hospice. Perfick.
February 2019 by andy phullipps
Paid these clowns £700 to clear out an elderly relative's house. They said it would take 1 trip to sort. Now a week down the line and 3 visits later we have smashed lamps and glass they haven't bothered to clear up in 2 of the rooms. As well as 2 damaged panes of glass in internal doors and a fridge they still haven't removed.
October 2017 by steven bowe
Great little charity shop brimming with bargains, clothes DVDs and unusual nic nacs for the home
February 2017 by Bev Graham
Friendly volunteers, top quality stock
