December 2023 by Lynne Halvorsen
Excellent service received.Purchased a child car seat. Salesman very helpful and informative and kindly fitted it for us.Many thanks.
December 2023 by She Adh
Excellent service. Thanks to Liz who went the extra mile for my granddaughter whose original bike frame was 2 sizes too small. Liz was brilliant with her & found her another bike which she absolutely loved. Luckily we took the one in store on display as it was the last one! Christmas has just been made more shiny for my granddaughter by Truro Halfords & their superstar Liz.
December 2023 by Kevin Brannlund
From the top down, an utterly useless company.Visited the Truro branch on the 30th of November. Met by a very rude staff member on the cycling desk. Asked me if I wanted any help, and when I had the audacity to say yes they treated me with utter distain.I was looking for a product that was on the website that wasn't in-store. I knew this and was hoping for the staff member to advise an alternative. They didn't. Instead they gave variations on "out of stock, what do you want me to do about it?"I don't want staff to blow smoke up my backside, but they don't have to be rude.After spending 20 minutes trying to find what I was looking for on my own I eventually gave up and went to the front desk to ask for contact details for the complaints line. I was told I could email them, but then the staff member couldn't find the email address.Went online to Halfords website, on their complaints page it says "the quickest way to make a complaint is to use the AI chat bot". When you do, the chat bot links you back to the page that tells you to use the chat bot.Clearly Halfords are incompetent from the top down.I wouldn't trust them to change the wheels on a pram!
December 2023 by Robert Livermore
Booked headlight bulb fit, only paid 9.00 to have both bulbs replaced with brighten units.On a 58 plate Honda Jass 9.00 was a bargain.
November 2023 by Roy Sirl
Very impressed with the service here.
October 2023 by Michael M
Great service at St Austell Halfords. Carly organised a speedy battery and alternator check for me, which was done by Alex, after he wasn't sure of the readings he went next door and got an Autocentre Mechanic with a more complex diagnostic machine to gather more detailed info, all done quickly (I didn't have very long as I had to get to work) and very professionally, and FOR FREE... Carly then helped me find exactly the right battery, which was a good price. Everyone really helpful, was extremely impressed and am very grateful!Thank you!
October 2023 by Rick Trembath
Checked the Halfords in-store parts guide for the correct part ... a range of options came up ... I selected a twin pack (bulbs) so I would have a spare. When I went to the checkout, they quoted me a higher price than the guide indicated ... and refused to sell me the item at the price indicated on the in store guide !!!! My complaints were literally waved away by a "supervisor" ... so I paid for a single bulb and left ... never to return again !!! Eurocarparts here I come. APPALLING, and I suspect, ILLEGAL.
October 2023 by christopher glover
I ordered 2 car keyfob batteries, CR2430 on click n collect. The batteries presented to me were not even near. The assistant retrieved the correct ones for me. Is it because im holidaying in Cornwall, who knows.
October 2023 by Mike Gonzales
Top notch service. Just bought some stuff I don?t need but don?t tell the wife. Getting a dash cam installed next week and will update this with those results.
October 2023 by Chris Ellis
The Staff in Truro couldn't have been more helpful to me, and because of this they have a customer for life. Well done Jack and Dan you went beyond the call of duty to help solve my problem.
September 2023 by Priscilla Buckley
I visited Halfords for a side light. I was incredibly impressed with the service given. Mary fitted the bulb for me even though it was really awkward, and also did a 10 point health check - for free with a free years digital membership. 10 stars deserved!
September 2023 by Sam Kearney
I popped in to Halfords to discuss my Cycle to Work scheme. Matt was great, he recommended the perfect bike and was able to organise everything, including the accessories, for me! Nothing was too much trouble! Thank you, Matt!
September 2023 by Jade James
I visited Halfords in Truro to get my tail light bulbs replaced, Kathy was very helpful and not only fitted my bulbs but checked over my whole car. Excellent service, thank you Kathy!
September 2023 by Martin Palmer
Excellent helpful and friendly service - Mary, I believe - efficient and successful car repair. Thank you
August 2023 by Karen Daly
Excellent service from halfords bought a battery for car via the online service, i was able to fit it myself on car park and they took the old battery for recycling ?? holiday back on track now that car fixed.quick service, nice staff.Well done Halfords Truro
