February 2024 by Barry Knight
Popped in to your Truro store and was met by a young woman Megan and she said can I help you and I laughed and said I want a size 13 shoe wide fit, thinking it would be a no but she popped out and came back with 5 different shoes to my shock, she really wanted to make sure we was happy and her customer support was outstanding and she must be a credit to your store, I can only give you 5 stars but she deserves 10 stars, many thanks barry
February 2024 by Tahnya Sweaton
Brilliant service from Emily for finding my daughter?s perfect fit school shoes, very helpful and one very happy school girl ?
February 2024 by ?????? ???
Want to say thank you for good service I got from Emily. I?ve been in Clarks Truro first time, but I enjoyed it and definitely will recommend it to everyone. Also I hope that quality of shoes are good and they will serve me well.
February 2024 by William Knight
Today we bought our daughter?s first pair of shoes! Angela was amazing and really made our daughter feel comfortable and really went above and beyond. Thank you so much, she loves her first pair of shoes!
February 2024 by Laura Critchlow
I took my daughter into clarks today. She hasn't had her shoes sized in 6months, but she doesn't grow much due to some health issues and I didn't feel that the shoes she had were too small, it was rather that they were first walkers and she needed something more appropriate for her age. We were greeted at the door by a member of staff (unfortunately I didn't get her name). She followed us to the back, her manner wasn't great, but I just ignored this. She asked when we'd last been in for sizing. She scoffed when I told her and said I should be in every 8weeks. She proceeded to loudly and quite rudely tell me that my daughters feet were far too big for her shoes, that I should never have put her in those, to never put her in those shoes again and basically made me feel like absolute crap for my daughters feet growing. She then took me to see some shoes, continuing to "tell me off" for not coming in sooner. We left and bought some shoes elsewhere. I've used clarks for all of my other children's shoes and have never been berated in front of customers and staff like that before.
December 2023 by peter hollands
excellant service
November 2023 by Marion Cheatle
The staff in the shop are both welcoming and professional and I have never had an issue with their service. My issue is with the quality of the shoes they now provide, whereas shoes used to last till my children grew out of them they now are falling apart in under 2 months. Although Clarks claim to utilise both time-honoured and pioneering construction techniques, technologies and materials, Clarks are the shoes you can no longer count on.
November 2023 by hans haschke
Today we went to buy some shoes for our little girl , she is not easy but always in Clarks we found something she likes , today the Staff Megan assist to us very good , profesional and with all the patience, we?ll done we get 3 pairs of shoes and my little girl is happy and of course we are with the very hood attention we received by the staff , thank you very much and of course will be back again to this store.
October 2023 by Phil Roe
Megan was very welcoming- a great smile. Given that I was quite a difficult customer she was very patient. The boss was also instrumental in making the sale. All in all a very good experience.
September 2023 by Piran Perranporth ?Murf?
Really helpful kind staff. They measured my toddlers feet very calmly and talked her through which she loved.Just a shame on two visits a year apart they didn't have any of the shoes my daughter liked in her size.
August 2023 by sharon PaulT
Excellent service in Clarks Truro today. We visited first thing and had my daughter?s feet measured and shoes fitted by Angela who was polite and professional despite my daughter being most stroppy! We visited again late afternoon with my other daughter and was served by Angela again who was still smiling despite it being a very busy day. Luckily daughter number 2 was much easier to please!
August 2023 by Rachel B
Went to get both my daughters feet measured to buy shoes for school. Was served by Jaiden. They were so kind and super helpful. Nothing was too much trouble! An employee to be proud of.
August 2023 by Tilly Studd
We wanted to get school shoes for my daughter as she had no idea on style so had an appointment with Charmaine.All I can say is she was outstanding with her !Made my daughter feel very relaxed whilst she measured her feet.Then took her to choose some shoes and took her time with her.Charmaine is an absolute credit to the Truro store and her professionalism speaks volumesVery happy customer
July 2023 by Victoria Radford
Angela was friendly, helpful, and efficient- thank you so much!
July 2023 by Gillian Feast
Great service from Jan last Friday (7th July 2023) who managed to deal with a very reluctant baby getting her very first proper shoes. She did cry, but he was so lovely with her and managed to measure her feet successfully and advise my daughter in law appropriately. Thank you for your infinite patience and understanding. We got a lovely pair of little Roamers.Thank you.