The only company that charges you pay pal fees for refund on order that was not even shipped yet only because I have paid using Paypal.I do not know how other tools seling companies menage not to charge refund fees when you pay by Paypal if they have been charged fees .Make sure you read the terms and conditions before... read full comment
January 2024
I ordered a systainer from them, which arrived damaged, which I appreciate probably wasn’t there fault, it had a small dent in the front a tiny crack in the back, I contacted them and festool sent me a new one, I contacted festool after they replaced and said do I need to send you back the damaged one, and they said no... read full comment