September 2023 by Owen 98
Extremely rude female member of staff. Interesting to see many others have commented on the customer service at this garage.
July 2023 by Chris Horlock
stopped to charge today 13/7/23 only 3 chargers but one was available, paid by rfid, no hassles with apps...10kw for just over £5 an example of what electric public charging should be
April 2023 by Mike
EV chargers all broken again and no answer from the helpline if you try to get support. ?
March 2023 by Kathryn Rowe
Customer service is appalling here. I stopped by to buy a hot chocolate and something to eat before a long journey home in bad weather. When I went to pay, I was spoken to so rudely by a young man at the till. I was gobsmacked and felt like an inconvenience to them. Will not be returning.
October 2022 by Paula
Customer service in this garage is appalling, there is a male member of staff who was working this morning at 10.30 am his attitude absolutely stinks. I work for a company that fuels it s fleet of vehicles here and this morning the fuel card declined more than once . The male staff member became irritated with me like I was doing something wrong. He then did it himself and it still declined. With out any apology he put me in the hands of the female staff member who was the supervisor who's attitude stank as much as his own. She seemed most put out that she had to authorise the card payment over the phone and only mellowed when I mentioned that the service in this garage from the staff in question could only be described as BITTER , these people who have no customer service interests obviously don't realise that its the customer that pays their wages,companies who spend thousands of pounds a month pay their wages. These two employees working for Shell should not be working for any company that's roles require customer service skills. Disgusting.
June 2022 by C G
This places has a free tap water refill station! Great facility, there's absolutely no need to buy a plastic bottle. I wish more place would offer this. Thank you!
May 2022 by Wyldwiisel
Fast service not the easiest of petrol stations to actually get out of because of its close location to the roundabout
April 2022 by Gemma Pellow
The older guy and the older lady with grey hair that work here are 2 of the most rudest people I've ever come across.\\nThe way they speak to people is absolutely shocking.\\nI would honestly avoid this fuel station now.\\nNeed training in customer service or better yet, need to be sacked, there are a lot more friendly people needing a job.
February 2022 by ART Ramsay
What is the point of having electric charges on the forecourt if they are not available to use. Very poor.\\n\\nThe reply you give is identical to the previous post 2 weeks ago left by another reviewer. What we need to know is when they will be in service. I've had a Shell connect card for some time and never been able to use it\\nInstavolt are much more reliable.
February 2022 by Jane Saunders
Have always found the staff to be extremely helpful. It is always clean and tidy. Pre the revamp I was readily offered help to put air in my tyres, which was greatly appreciated as I am disabled and unable to do this. How this is happens post-vamp, I don't know. It is handy having a mini Waitrose which has most things anyone might want as a last minute shop. I noticed a comment saying the EV chargers weren't working for a year. I hope this is now rectified. This has always been a great place to refuel \\u0026 is my 'Go-to' place of choice.
October 2021 by Stuart Nutt
The best fuel of course\\nThere is a problem here that there is a mini supermarket inside the building with customers shopping for food in the same payment queue as customers wanting to pay for fuel. Silly really, as system delays those wanting fuel only and creates unnecessary queuing at the pumps.
September 2021 by Eduardo Armada (The DRIVER)
It is one of the best Petrol stations I have seen in UK and probably the best in Cornwall, it is a very posh place and it has ad blue mettered dispensers and fast filling Diesel dispensers which is something that you appreciate if you have a truck or a big tank vehicle
May 2018 by anthony nair
When working in Cornwall my first morning stop for petrol or my first coffee of the day is here.
With helpful staff a cash machine and a pretty much well balanced variety of goods to buy if needed to buy in the shop.
This petrl station definitely gets my thumbs up.
March 2017 by Grahame Rickard
Get a quick Costa for a break, lady with grey hair and glasses stacking shelf by the coffee machine rudely asks me to wait to get to the machine until she was finished. Bad customer service. I work in retail and this is a big no no.
February 2017 by Roger Tatt
Staff lovely. Clean and tidy always. Prices are fair.
