July 2023 by Jennifer Court
Website says is open until 10pm but I went to collect my parcel at 16:30 and was told to come back following day as that service wasn?t available at that time. Useless.
April 2023 by Milo Spencer-Harper
The Google Maps listing and the Royal Mail website both falsely claim this Post Office is open on a Sunday. This isn?t true. The Post Office branch inside the store is closed on a Sunday. They have a single ?Post Office? counter by the main till which is open on a Sunday, but it does not provide the full range of Post Office services. In any case, when I went there they had lost the key, so even this limited service wasn?t open.
April 2023 by GR GardenRetail
Wonderful staff great customer service polite and helpful
August 2022 by Roger Fox
Drove to post office this morning got there 7am opening time staff said not open until 8 am unbelievable
April 2022 by Josh Hopwood
Most unhelpful and slowest staff. Really poor level of service on majority of occasions I have been here. If only there was a local alternative
December 2021 by Ryan Harvey
Disgusting service.First time using this post office. Joined to queue up to post a parcel at around 13:55pm. On their website and front of store it states they are open 11pm on Saturday. When I got into a position to be served (it took a while as the customer in front was sending a lot of stuff, not a fault of the post office) an extremely stroppy member of staff told me that they closed at 2pm. The time now was 2:02pm but I had been in the queue before 2pm.Having worked in a super market before, if a customer queues before closing time they should be served!I had to drive across to Plymouth in the end because I didn't trust that the other post offices in Saltash would stay open, but it was also a hassle that I really didn't need. Cost me extra for tag and parking but at least I knew I wouldn't have to deal with poor customer service!I'm sure the rest of the staff are good at this post office (based on some other reviews on here), but the treatment I got from my first time in this post office from that member of staff means I will refrain from using this one in the future!
October 2021 by Lisa Rains
Mcolls shop post office side barely open even though it says its open I give up trying, people work all day so appreciate if you say your open to be open.
September 2021 by J C-K
First attempt to post a parcel - woman was incredibly rude.Many months later tried to post another parcel (more fool us), this time to the USA, after demanding to know the exact contents of the parcel the (let's say eccentric to be polite) counter lady (same one as before), informed us in no uncertain terms that plastic and rubber are - I kid you not - prohibited items (its was a dental impression kit- plastic and dental stone). This will of course come as a shock to the UK populace who hitherto have been posting lethal plastic and rubber products in joyful ignorance! Needless to say another local post office nearby processed the parcel no problem despite the apparent contraband nature of the contents. On a serious note, it seems the lady involved does not like processing parcels - so would strongly advice seeking an alternative post office (there are several in Saltash) and avoid a wasted trip to the twilight zone.
September 2020 by Ms Cox
Great staff, never had a problem. Usually get through the queue at an adequate pace. Carol is our favourite, kind, polite, funny even offered us some chocolate one day with my little boy ???
September 2020 by Chantelle Ford
Staff are always helpful and you don't normally have to queue too long. Much better now that there is a self service machine as well. I have never had a problem with the staff as other reviews suggest!
September 2020 by Matthew Harris
Appalling customer service, unfriendly and unhelpfu staffl avoid at all costs!
April 2017 by Matthew Peterson
Friendly staff. Good post office.