February 2024 by Boris
I have quite a bit of medication that I need for my healthcare, always use this pharmacy over others, very friendly staff, who are efficient, knowledgeable, and understanding to my needs. Highly recommended.
February 2024 by David harvey
Extremely busy pharmacy but the staff are always friendly and helpful. I always order my prescriptions with enough notice for them to get it sorted and have never had any issues. Keep up the good work ?
February 2024 by R H
Im reading these reviews & it's such a shame as the girls up at the pharmacy all work extremely hard.I use this pharmacy every month & have done for a few years with no issues. I order my prescription using the app, 7 working days before i run out and it is usually waiting on the shelf, there has been a few occasions where it has to be checked by the pharmacist but only a 5-10 minute wait which i think is reasonable considering they have to check its correct. The staff are under alot of pressure but are all trying their best.They had been short staffed for a while but I have seen some new faces so hopefully this has been sorted.Many of the times, when I've been waiting in the que their has always been someone being rude to the counter staff because they themselves havent waited the allocated time (7-10 working days) and aren't happy about waiting, if you waited this allocated time you would not have a problem.Over all the staff are all polite, hard working & deserve some recognition.
February 2024 by ashley williams
I visited Day Lewis, Penzance this morning as I have regularly for a few weeks now. Whilst stood at the counter after I had requested the same medication I have been also for the last few weeks the young girls disappeared after saying she had what I had asked for only to return with another member of staff.I have used this medication for some time now and buy rather than get my prescription as it?s cheaper that way. I can only buy one box at a time as it causes addiction so I understand if the staff would have pulled me to one side to ask for an explanation as to why I am buying it so regularly.However instead of doing this as I thought a professional would have she felt it necessary to say at the counter loud enough for the whole chemist to hear ? We?ve noticed you have been buying these regularly. We will allow this one bit there will be no more? I?m not 100% sure but the tone and look that I received was as if I was a junkie trying to get a cheap fix. As I?ve said above I understand an explanation may have been warranted as it is an addictive medication but instead of doing this privately the two ladies (I was to embarrassed to get their names) did this in front of the whole store.I find this insulting, embarrassing and rude to say the least. I would say I deserve an apology and if this is how they treat customers then maybe some extra training is needed for this public facing role. I am absolutely disgusted and hope they change the way they treat people in the future.
January 2024 by Frances Corin
Very long queues every time I go there. Closed at lunch time. Returned three times in one day to collect a prescription that had been with them for two days. Staff are friendly and helpful but they are clearly understaffed. Won?t use again.
December 2023 by Mark Bates
Never has my prescriptions ready. Closed for lunch an hour a day. Always a long queue. If you go in 30 minutes before lunch after queuing for 15 minutes get told to comeback after lunch. Seriously need to up there game.
October 2023 by Chris Iverson
Nine working days to prepare a prescription, then I still had to wait for the pharmacist to sign it. A tad on the slow side, needs sorting shouldn't be like this.
July 2023 by Natalie Leyser
Rubbish pharmacy I don?t know if it?s because they busy but some of the staff are really rudeWish there was a nice Pharmacy like the one in Sainsbury?s why did it have to close
July 2023 by Steve Nankervis-Smith
I'm not sure what's going on at this place... it might be my age! Communication is haphazard - sometimes they text to let you know that your prescription is ready to collect, sometimes they don't. Sometimes they don't have the quantity to fulfil your prescription necessitating repeat visits. Trying to contact them by telephone is.. well... frustrating - frankly, I wouldn't bother.Ordering your repeat medications these days can be confusing - there are several different ways - I stick to just one - the NHS app online service. This usually works well so long as I order well in advance, say 10 to 14 days.
June 2023 by laura Berryman
The only reason why I give 2 stars is because the staff . They try their best . However I don't get my prescription sent there anymore due to the length of time you have to wait. I'd rather go elsewhere. Even when it's ready it's not ready and alot of miscommunication, but again they do try. Even my doctor said would you rather me print it off. When the doctor says that , you know there's a problem
June 2023 by beverly cocks
Awful they are huge let down to the surgeries. They Never have done prescriptions ! Long waits. Huge problem getting hold of them by phone! Don?t get prescriptions there any more!
May 2023 by Anna Craven
Terrible can never get through on the phone say they have your medication then not huge queue all the timegoing back to online service its safer.
May 2023 by Louise Ranton
The staff here are always working so hard! You never see them stop! It?s an extremely busy pharmacy but I cannot fault them working under a lot of pressure.Lottie is so helpful won?t above and beyond when I couldn?t get an item.
May 2023 by Ollie Laver
Incredibly poor service! Really quite impressive just how terrible it is. Writing this whilst stood in the slowest moving queue ever. Whoever is in charge really should not be in charge.
March 2023 by Tracy Broocks
Awful. St clare medical centre are really being let down by this joke of a pharmacy. Twice the surgery put through an urgent prescription and twice was told they'd not received it. Then checked and found it only to have to wait till they took it off the shelf for the pharmacist to check. Very very poor. So disorganised it's pathetic. They are so slow