February 2024 by rover ?TrevorE? T
Truly impressed with the honesty of this shop!We were looking for a bed with storage options and were interested in either drawers or an ottoman style.The staff openly told us about an ordering mistake that left them with an extra ottoman king-size bed in their warehouse.Instead of pushing us to buy it at full price, they were transparent about the situation and offered it to us at a significantly reduced rate.This gesture of honesty and the fantastic deal for a high-quality bed really highlighted their integrity.The bed was delivered on time, and we couldn't be more satisfied with both the bed and the exceptional service.Highly recommend for anyone valuing honesty and trustworthiness.
December 2023 by micah ward
Great experience, went though all options for storage and sizes then when it came to the mattress we explained what we wanted and got shown a couple of options, the guys delivered and built the bed for us which was great with moving house!! 100% would recommend Sleeptight beds to anyone looking for a new bed
December 2023 by Gillian DixBaker
Not a good experience ? no communication what so ever, I did everything, including ri ging up to 10 times a day. The young lad who answers the phone, did nothing what so ever. Didn't ring to arrange delivery, just kept saying OK yes I'll sort it now, until I got in touch with a lady, and she took the brunt of my anger, waited for delivery call 6 days. Unacceptable, we have always used sleeptight beds but now Gary has retired I don't think I will again, and the delivery guys were told my son couldn't take delivery between 2.30 and 3.30 as he does a school run ( taxi driver). So they said 11am, son rang twice as wasn't there at 12 or 1pm both times was told drivers would ring him, they didn't, till 2.15 saying we will be 30 minutes, that was the time he was on school run... and then they didn't turn up till 3.15. And asked him for a tenner, for taking wardrobes in house, won't be back
November 2023 by Simon Bartlett
Great little hidden gem of a business, recommend to anyone. so many options of beds we didn't get any upselling, just helped when needed. I paid for the bed on Sunday, told I would get a phone call Wednesday, I did get that call and agreed to Saturday delivery 9:30-13:00, told I would get a call before delivery crew arrived, and I did get the call. Delivery drew took shoes off very friendly, and did perfect job could not fault the service. even better its few days on now and the bed is great sleeping much better now.
November 2023 by Linda gtoves
Fantastic service very knowledgeable love my Mattress & Mattress cover
October 2023 by laura
Bought a bed from here very helpful at first? was informed the bed would arrive the week of mon the 11th got to Wednesday and still had no call so i called up and they got the bed the Wednesday but a double had been made by accident i was tight for space so a small double was the biggest i could fit in they said i could still have the double or the could re order so i said it would have to be re ordered as i couldn't fit a double in so was then told it would be another week so i had already got rid of my bed as thought it would arrive the week of the 11th so it got to the next week and no call or updates it was always me calling to find out what was going on being told the van had broke down but was on way again then 2 days later they still didn?t have it feel like i was messed around and communication was poor family?s always used this company but wont be using again
October 2023 by Barry Miller
Bought a bed from Sleeptight, staff very nice and helpful, delivery crew went above and beyond.
July 2023 by Tina Whitfield
100% helpful and excellent customer service ? ?
July 2023 by LARA BARLOW
I have to say I am amazed at the quality and service. Friendly and knowledgable staff when choosing my bed and mattress. They kept my bed for around a month due to waiting for my keys to my property. Bed has just been delivered and the service again was excellent, walked me through how to dismantle the bed if needed. Start to finish they were amazing!
July 2023 by Paul Martin
Visited a few places looking for a bed, finally ended up in Widnes, family run business, very friendly customer service, talked us through different beds, matrices and head boards, finally made a decision.Paid £20 delivery and set up, money well spent, the lads called to let me know they were on their way, set up, cleaned up and left.Bed quality has been fantastic, bed is very comfy, headboard is great! Overall I'd buy again from here
June 2023 by Ray Jones
Great value and amazing service, can?t say enough good things about them. Went in yesterday (bank holiday Monday) and was helped to find the right mattress, and it?s been delivered today. Would definitely recommend them, and will use them in the future.
May 2023 by carpman221069
I bought a Tencel 1000 mattress from Sleeptight after trying the showroom mattress which was very comfy. I was told by the sales person Helen that the new mattress would be firm then soften up like the show room mattress but it never has softened up and if anything has got less comfortable . She explained that the show room mattress had been on display for twelve months and had softened up and ours would do the same but it is nothing like. After both me and my wife have had shoulder and neck problems (mine started 12 months after we got the mattress)we where advised to change our mattress which is 2 years old and cost £500 most mattresses should last between 7 and 10 years. I contacted Sleeptight with my problem explaining that the mattress is still very firm and has not softened up like Helen explained it would , one week on and still no reply. I contacted Sleeptight with my wife's email address asking about opening times and got a reply within the hour so it looke like they are ignoring me . We have now bought a £210 gel topper from Dunelm for the mattress which has made a huge difference to my neck and shoulders in just 3 days confirming its the mattress thats the problem. I will update if sleeptight ever gets back to me very disappointing customer service.
May 2023 by emma morgan
Have brought all my beds from this store. Good quality beds and lovely staff.
April 2023 by Gill Malloy Brown
Brilliant service from start to finish highly recommended. Very informative info from the young person who works there definitely knows his stuff. The bed is gorgeous and very supportive
April 2023 by gillian whitfield
Brillian place very helpul bought a lovey bed base
