consistently poor service from the bank as a whole and also from the branch in particular. I am so pleased to say I have finally moved away. I never joined santander but was brought over from Alliance and Leicester which was far better. This is an awful bank and an unhelpful branch.
August 2023
I finish work at 4 pm shuts at 3 wot use is this to a working man
August 2023
We were given an appointment wait time of 2 months to set up a kids account. (Ok not a problem) BUT We arrived at 10:05am for a 10 o clock appointment to be told that the advisor has now seen someone else even though we are the ones with the appointment. No phone call or text to ask if we are running late. Terrible service... read full comment
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.