November 2023 by Cath Owens
Fabulous choice very well laid out staff were helpful and very friendly
August 2023 by Clive S
Regrettably, my recent visit to the New Look establishment at Warrington Golden Square was more of an arduous ordeal than a stellar customer experience.The arduous ordeal I was subjected to revolved around having to embark on a fifteen-mile round-trip, all for the sake of securing a just refund which had been denied to my wife and daughters earlier in the day when they attempted to return defective trousers. The reason given was that they were bought at a different branch, and that Warrington did not carry that particular line of clothing. The trousers were bought at a branch some considerable distance away, making it impractical to visit.Undeterred by my family's experience earlier in the day, I took it upon myself to visit the store to secure a refund. The company's in-store returns policy clearly states that goods can be returned to any shop. Armed with knowledge and an understanding of the Consumer Rights Act 2015, I made it clear to the store staff that I required them to issue a refund under the Consumer Rights Act 2015. I also pointed out that their returns policy permits me to return goods to any store, and that failure to issue a refund would be a breach of my consumer rights.To my profound astonishment, the very individual who had previously brushed aside my wife and daughter's request for a refund was the one I encountered yet again. Unwavering in their obstinacy, this representative clung to an unwarranted stance, insisting the goods must be returned to the store from which they were purchased, despite me being in possession of a receipt containing comprehensive item codes and descriptions.I reiterated the non-negotiable breach of my consumer rights, and unequivocally threatened escalation to the senior leadership team. The repercussions that would inevitably beset the store seemed to work a "miracle," and suddenly my refund materialized.The key takeaway from this painful episode? Inadequately trained management with an astonishingly dismissive "can't do" attitude. These negative traits have no place in retail management and cast a disconcerting shadow over the entire organization.Driven by the sincere hope that others may be spared the ordeal my family and I underwent, I have elevated this matter to the senior leadership. Here's to hoping for remediation and improvement, so that future customers have a better shopping experience.
June 2023 by Vivienne kelly
Always love new look clothing and shoes holiday clothes sorted
February 2023 by Natalia Rush
awful customer service. Staff were nice however I could hear them slagging me off. ?
December 2022 by paul shepherd
Went with my partner and they had proper sales with 50% off. Great selection of clothes and great value
October 2022 by Margaret Headicar
Not one of my favourite shops. But. Like to have a mooch.
October 2022 by EDDIE JONES
A great choice of clothing to pick from car park is easy
October 2022 by antonio marinelli
Brought my daughter to stock up on bargains during the sale.
September 2022 by julie harrop
I went to collect my order today I was served by Danielle I was trying to explain to her I needed to open parcel as I'd previously been sent the wrong item she was too busy talking to colleague on next till she eventually opened my parcel but I could tell by her face she didn't want to help me I asked her to check inside but she wouldn't I just said your not very helpful and left but I heard her laughing about it with her colleague as I left I found this upsetting and disgusting if she doesn't want to help people she shouldn't be doing the job she obviously has an attitude problem I won't shop in store again and don't like being laughed at behind my back absolutely disgusting from your staff
July 2022 by Glenn Rowlinson
Very helpful staff despite the fact they were incredibly busy!
July 2022 by Melanie Hodgkinson
Lots of variety found exactly what I wanted. Gorgeous clothes and shoes fab prices for fantastic quality
June 2022 by Amy Holmes
It's OK, but no curve secti, which is surprising considering the size of the store. Smaller stores like St Helens have it and much less footfallDisappointing really
June 2022 by Jayne Gordon
Lovely friendly staff. Daughter recently lost her phone and we traced it back to the store. The staff were brilliant and searched the store. The phone was found and returned. Thank you.
June 2022 by samantha gilligan
Pretty much expensive but nice clothes and lovely place
June 2022 by Ashton Danci
Would be a 5 but I get dragged round here by my girlfriend ?
