November 2023 by Christine Smith
Nice cafe upstairs nice friendly staff plenty of variety in stock
October 2023 by Lesley
While I am more than happy with the quality of goods of this company. But, I came into the store to purchase a Dorma bed cover at £185.00 and absolutely shocked that you are not permitted to take the item out of the bag, in store and under supervision of a member of staff to check the quality and the thickness of the said item. Purchase the item, take it home and it is not the quality or depth of materiel that you wanted, are not allowed to return the item!!!Dunelm, pray do tell how a customer is expected to purchase this item?If I purchased a suite I would expect to try it out or purchase an item to wear I can try it on!! But you expect a customer to purchase an item for £185.00 but cannot take it out of a zip up bag to ascertain the quality.Quite Deplorable Dunelm, not a way forward to ensure return custom
October 2023 by helen
Called into the store on a Sunday at 3.30pm. Was going to shop in there but needed the loo, as I left the toilets I felt the bottom of my trousers were sodden wet which had transferred to my shoes, I had no choice but to return to my car and go home, I stunk of urine ! Not nice at all.I contacted customer service and after several emails they have responded by practically been told it did not happen and the toilets were fine ..Not good Dunelm, not in the habit of making stories up
October 2023 by Ruta Georgiev
Fantastic place to shop. Big variety of items and friendly staff. Some prices are high but sales and clearances compensate this minus. Definitely worth popping in
September 2023 by paul walsh
Just been to dunelm warrington to return an item i bought from them online the staff there were very helpful and sorted the return with no fuss and picked up the right size item in store all the staff were very helpful .
September 2023 by sandra hindley
Lovely quality items . Lots of choice and great sale items iff you have time to rummage.
August 2023 by Sutty
Ordered a click and collect, was notified and refunded for 1 item out of stock. When I got there nearly everything on the order was actually cancelled. Assistant tried to called the manager to help who jabbed the PoS and walked off without bothering to see if the issue had been resolved. Eventually got the manager to come back after the assistant called her 4 times for help, wouldn?t provide confirmation that anything had been refunded just ?you?ll get an email eventually even though the other item had been confirmed as refunded 4h earlier. Absolute waste of fuel and time as the point of click and collect is supposed to be time saving and making sure the items are available when you get there. Almost 24h since the order was made and still no further emails nor does the website reflect the missing items.
August 2023 by Ruth Sadik
This shop has it all. The cafe sells a great range of light meals and drinks at reasonable prices and the rest of Dunelm is fabulous. You can spend hours browsing and there is always something to buy.
July 2023 by Debra Leather
Travelled to this store to buy light fittings. Lift out of order and no alternative for disabled people to access the upper floor!! Did yourselves out of a few hundred pounds in sales today! Won?t visit again. Very unhelpful staff!!
July 2023 by Richard Simpson
Fantastic welcome when arriving at store and helpful when we were there. Very nice shopping experience
July 2023 by Patrick Mulcahey
Nice well set out shop ,you can also get yourself a snack and a coffee
July 2023 by Nina Anderson
Staff member on meet and greet at front of the store 3/7/23 around 9.30am?. went out of her way to go back and forth to the warehouse three times to get me the suitcases I wanted. Great service, much appreciated ? wish I got her name but if she reads this, she will know. Super helpful and excellent customer service. Thanks again
June 2023 by Gill ?Kingykingy? Evans
The store itself is pretty good sells great things at reasonable price.Just been to.Warrington branch Junc 9, & was served by a woman called Christine, no hello or greeting (which is fine) but no please or thank you !!! Rude
May 2023 by Steven
Lots of choice. We got a rug and cushion covers.Very reasonable prices and loads of parking
April 2023 by Teri Gibson
Great store and does everything you need, household stuff, kitchen, bedroom, lighting, furniture, fabrics, craft items..... Also does click and collect within an hour