March 2024 by Brett ?The Gruffalow? Spiers
Not bad... Needs a really good,deep clean and complete restock of all items... Always seems to be something missing of the shelves
March 2024 by Debra Heath
I often call in on a Friday afternoon as I work from home and need to pick up shopping for the weekend. I use the hand held scanners and hence go through the checkouts for the self scan. On most Fridays there is a lady on there "Julie" who is the most ignorant woman I have ever come across, she has absolutely no interest in customer service. I need to have my age approved and despite her being aware that I am waiting, she will continue pottering around chatting to people, or appearing to do paperwork at the desk nearby or just generally seems to take pleasure in making people wait, or for another member of staff to come all the way from the bottom end to help me. I don't normally write these reviews but I find her so rude and infuriating that I feel the need. Asda please sort your lazy staff out or I will be shopping elsewhere.
March 2024 by Paul Tyler
Another grim experience in this tiresome place. I detest it so much I'm going over the bridge to Tesco from now on. I'll even get my fuel there.It prompted me to read some of the reviews. There's a lot of "logging your complaint for improvement" going on, but zero improvement happening. Clearly, Asda managers have no clue about how to improve the customer experience. But that's not my problem and I'm moving on.
March 2024 by Claire Milne
Can I give a message shout out to Tesco for bailing ASDA out ASDA Runcorn is a terrible store to shop they never have what you want in the staff are lazy when it comes to click and collect and home delivery they cant even go around with a trolley and pick what you order they always say products are not in the store I've have had several text messages saying that they have not got something in when I've been stood by the freezer and they have had the product in I've watched the staff just stand there Gabbing and sit there with cardboard boxes around them Gabbing doing absolutely nothing in my line of work I rely on click and collect or home this is been going on for 2 years now and ASDA has not done anything about it why is the shop still here why haven't they changed it to a Tesco store who is 100% more reliable
February 2024 by Martin Catterall
25 min wait for the one till open. Frozen food defrosted before we've even paid for it. Loads of staff milling around at the front, yet when I asked them if they could open another till due to there being a huge queue, I was rudely told there was no staff.
February 2024 by kevin sacharias
The staff in the bill counter showed us racist behaviour.
February 2024 by Thomas Smith
Gradually gone downhill over the last 2 years.Shelves always half empty, hardly anyone serving, the only full time worker in there (guy about 30 who works on the self serve area) absolutely stinks of BO everytime you go in, hardly anyone on the checkouts so have to que for ages, trolleys all have broken wheels, and to top it off they didn?t even have any bags a few weeks ago.Spent £150+ a week in here, but, moved to Tesco now, rather just make the trip across the bridge and pay a bit more to avoid this absolute dive of a place.
January 2024 by steve banner
Called in around 7:45am, trolley of shopping. Went to checkout as an Asda worker there, asked a polite question I take it you are open, she snarled back I?ve only just come in, and I?d have to wait, she then walked away muttering about customers, she even complained to another worker about me wanted to put my shopping through the checkout. I again politely reminded her I?d asked a simple question, but she needed to remember without CUSTOMERS she doesn?t have a job. Definitely in the wrong job
December 2023 by Kelly Moore
Went to order a pizza this morning and wasn't acknowledged by the lady at the counter.. only stared at. I asked if I could order and was told No, 9am... that was at 8.50. Replied OK and went back at 9am to be ignored again and when when she was ready at 9.10 there was no customer service at all and had to ask if she was ready for my order... no thank you or have a nice morning followed when hand pizza. I've experienced this a few times and just left it but enough is enough... a word is needed.
December 2023 by Laurie Morin
Can't say enough about Stuart the delivery driver. Absolutely ace, and not hard on the eyes, either. I'll never step foot in the store again as long as he's delivering.
December 2023 by Nodial HQ Nodial
Just bought a mobile phone from here and it's £90 throw away .it's so slow everything takes hours to do. I'm getting old using it .waste of money ,I would take it back but I cracked the screen because it was so frustrating waiting for things to load (I threw it across the room ). Its same processing speed as my previous phone and I'm the same network. Utter rubbish .
December 2023 by Wayne Milne
The staff at Asda Runcorn is a bunch of monkeys can't be arsed to do their job properly I've do 5 home delivery and 4 click and collect in the past few months and the keep substituting stuff with a load of rubbish and then when I go into stor the items that was substituted are available the lazy staff couldn't be bothered to look properly I've ordered 12 mince pies the substitute me with 9 set Christmas crackers will not available yet install they've got a big stack of them the ones that I ordered and they said was not available there's a list I could go on but I won't the minute i received my email with the substitutions I went into store and seen the substitution items was in store .ASDA you need to sort your lazy staff out
November 2023 by Green Shifu
Everything has moved around so it's a pain trying to find things. Not a quick visit and prices are going up. I go Aldi, cheaper and quicker.
November 2023 by David Brown
Shelves bare most of the time, particularly fruit and veg. Chemist never seems to have anything you need.It's messy, dirty, with some staff being very abrupt, and generally unloved.
October 2023 by Ian Pitt
Shop here every weekWe had breakfast for the First time today 20/9/23Wow ?what value for money !Quick tasty full English Inc toast and tea for two .. circa £13 total ?The staff on duty. Ethan and Abi were extremely helpful and friendlyNothing too much trouble.Definitely deserve a mention too.The place was spotless and was a credit to them ?We will be eating here more nowWorth a visit ?Genuine review