January 2024 by Scott Evans
After a distressing experience with a male member of staff (stood at the advice desk, name beginning with M), my 84 year old Grandma was so upset by his abrupt and rude manner that she broke down in tears in front of him. She was still distressed when I spoke to her in the evening.After being told on the phone that she would not require an appointment, she walked into the branch seeking assistance with her online banking after a system update - something the older generation find difficult as it is. She approached M who said he ?didn?t have time to help as they are short staffed?. After persisting, M threw his pen in anger and said ?you?ve got 2 minutes? and took my grandma into a private room.Without going into all the detail, M didn?t even look at the iPad and said ?it?s too old?, and when my grandma said she couldn?t afford a new one, M said ?that?s not my problem is it??The next day, when my mum went into the branch to question M and the branch manager, they refused to apologise and acknowledge any wrongdoing.In contrast, my grandma had a really pleasant experience at Nationwide and I?d recommend other Halifax customers follow suit until this branch has some proper customer service training, or employs more capable staff. Halifax have now potentially lost a customer due to the staff?s actions.
October 2023 by Geri Gregg
I had a complex (to me) issue today and I think it was Michael (apologies if i have the wrong name) who served me. He was absolutely fantastic and really helpful. Polite, friendly and quickly solved my issue. A credit to the team, a lovely worker. 5* bank!
July 2023 by Hazel Manning
I am an older woman. Making a query about my debit card, which wouldn't recognise my pin. I was told by the youngish customer service man, " Not to worry it is linked to your joint account so you can use your husband's card & spend his money". !!! I assume he thought this was amusing! Some equality training needed
May 2023 by Robin Wilson
I did actually write a review about my experience but it seems it's been taken down?All I remember was the casher at the front desk was miserable and unhelpful, when I asked to speak to the manager he was a big, fat waste of time!This branch needs to close down or get a new bank manager!
February 2023 by Sian Leake
Asked for a letter to show proof of funds (within seven days of departure) which is a standard part as of a visa application for emigration abroad. The cashier responded unhelpful that they ?didn?t do that? and she had ?never heard of it?. She also claimed the seven day window didn?t make sense.. I don?t make the visa application rules, it?s just the protocol. Yet thankfully a lovely colleague Michael helped me with the proof of funds letter!
December 2022 by Alun Bevan .Powell
Efficient, helpful pleasant staff
November 2022 by Lucie Stark
Faster and reliable more that loyds I think that place is garbage ?
November 2022 by Richard Starkey
Top tier bank don't understand the other bad reviews the manager goes above and beyond to sort your problems lovely woman lovely people in here
October 2022 by RingoStar98
Top tier bank don't understand the other bad reviews the manager goes above and beyond to sort your problems lovely woman lovely people in here
October 2022 by Lucy Starkey
Faster and reliable more that loyds I think that place is garbage ?
October 2022 by t s
Lovely manager sorted my problem what a nice woman
October 2022 by Marinela Büsser
Lovely bank lovely people
August 2022 by Jason
Customer of 10+ years tried last week to open my daughters first account only to be told they can?t even talk to me about it until mid September (almost a month)On the same day I have now switched to Santander and my daughter now has her own bank account elsewhere.
December 2021 by thomas lea
Really good staff very helpful
October 2021 by Michael Bulmer
Lock out of accounts, took hours to resolved as the call centres are understaffed. Had to go in with passport and driving license after hours on the phone that weekend. Took over an hour waiting in branch. Account unlocked but online payments not working, sat on the phone in a queue again. Will be moving accounts