January 2024 by Wendy Holden
Although I went around 6-ish, it was still quite busy. I do like this shop and the staff are pleasant, the goods seem to be crammed together and not much space to get around. Feels claustrophobic at times.
January 2024 by Luke Zyn
Title: Disappointing Experience Due to Unprofessional StaffI am writing this review to express my disappointment with the service I received at Dunelm in Chester. Unfortunately, my shopping experience was significantly marred by an encounter with a staff member named Holly. Despite presenting a valid purchase receipt, Holly insisted on unreasonable proof of purchase and demanded to see my bank statement. This was not only inappropriate but also embarrassing, as it occurred in front of other customers, making my partner and me feel unjustly suspected of fraud.Thankfully, the situation was eventually resolved by her manager, Emma, who processed our refund promptly and offered an apology for the inconvenience caused. While I appreciate Emma's professionalism and swift resolution, the initial treatment we received from Holly was unacceptable and humiliating.We believe that such behavior is not only disrespectful but also damages the reputation of Dunelm. We have decided to inform the head office of this incident and, until we receive a formal apology from Holly for her unprofessional conduct, we will not be returning to this establishment. It's imperative that customers are treated with respect and dignity, and unfortunately, that was not our experience on this occasion.
December 2023 by Mark L
As you would expect from a Dunelm store. Plenty to choose from and some good items for Christmas presents. Easy to pick up online orders in store.
December 2023 by Amy W
Never will I go in this cafe again. Was greeted by a member of staff barking across the cafe I couldn't bring a trolley into the cafe. I would hasten to add I had a baby in the trolley who I couldn't leave alone in a high chair whilst i ordered food and drinks. Ignorant, rude woman with a bad attitude needs to have some training in customer service.
December 2023 by Derek Evans
Great store full of home bargains
December 2023 by Lee Tanasa
So much household good from curtains to floor mops and more and excellent prices, I was pleasantly surprised.
December 2023 by Jill Fernyhough
Alway lots to look at. A great range to items & new stock.
December 2023 by Colin Lett
Lots of bedding and fleece blankets ready for Christmas
December 2023 by Sue Aston
Great shop but not big enough for all the content. Shop packed with choice , everything fir the home and clothes but the the shop needs to be at least another third bigger.. the isles felt narrow and cramped wuth too much 'stuff' displayed in a small area.
December 2023 by jane
Staff are helpful when I asked where to find something. There is so much clutter all over the shop the aisles are blocked i nearly collided with a staff member you cant find things, its impossible. no consideration for disabled customers.
December 2023 by Llinos Williams
Very helpful and friendly staff, I got what I needed and could of bought a whole lot more, everything looked very good quality
December 2023 by Stephen O'Brien
Lots a truly wonderful bargains and well made quality items they can cut to measure curtains too
December 2023 by Alison Hughes
Great shop. Coffee shop nice but could do with a bit more choice. Very limited for lunchtime menu.
December 2023 by Wanderfeet Chronicles
Eclectic selection of household waters you need, and also stuff you never knew you needed until you saw it.
December 2023 by Nicola Perry
Always helpful kind staff.Nice store.
