January 2024 by Aine Metcalfe
Alex was absolutely lovely and super helpful to me and my mum tonight. Helped us look at a range of sofa beds to find the best fit for us. We will definitely be back. Thanks!
November 2023 by Daniel Smith
Absolutely disgraceful, me and my mother walked into the store today to have a look for a sofa and we waited around for half an hour before us having to approach a member of staff. Who then directed me to a set of sofa before we interrupted by a disgruntled old lady and she went off to help her, making no effort to come find us afterwards!A male member of staff seen us by the sofas and could see us waiting and chose to serve a woman who literally just walked in the store!Absolutely disgraceful and the staff need to be shown how to take customer care into consideration!
October 2023 by peter swindells
TREAD WITH CARESpent 10 days trying to speak to the Chester branch store with zero success.Despite my daily, twice a day calls to the Peterborough number. Plus my daily emails on the subject. No one seems to care.......... to call a customer back, which is very disappointing. Peterborough are not allowed to give our the Chester branch phone number. I am on the verge of cancelling the order as that miffed. The person at Peterborough had the idea for me to visit the store, which is 20 miles away........ This is not good enough. Quick to take your money....
October 2023 by Annie Reynolds
Such a disappointing experience with DFS, a damaged sofa, poor quality pillows and charged for replacement pillows
September 2023 by Lauren Jones
Me and my boyfriend came in today to see about purchasing a couch for our new flat and we were completely ignored by everyone. An older couple walked in around the same time as us and were seen by someone almost immediately. We thought it may have been that they did not notice us but we were walking around the store for about 30 minutes before we eventually left. I have nothing against the store itself or the products they sell, I just wish that the customer service was a little bit better.
August 2023 by Amy Murphy
AVOID!!i bought a bed from DFS and it was rather costly. We reported straight away to DFS it was faulty. They sent homeserve out to look at the fault. The technician said he couldn't see anything wrong but he would tighten everything up to be sure.But this made things worse. We lifted the ottoman for i to only lift up more on one side with the worst noise.after another visit from a different guy at homeserve they told us it was our fault the bed wasnt lifting correctly and put it down as an assembly problem by us. Since then i've been palmed off with the blame all though the bed had been together perfectly fine and the 1st guy even said so himself. it seems neither DFS or homeserve will accept liability. So whats the point in having a warranty if neither are willing to help from day 1.Now that DFS are refusing to help or send replacement parts, i have no option but to take legal action.the first lady tried to offer me a gesture of goodwill. not that i wanted this, but later she retracted this which was very odd.
August 2023 by Sharron Hoare
The staff in store are good, customer service is also good. The only fly in the ointment is the quality of the suite we bought. They have been out twice to replace a motor in the electric recliner( on the same part of the sofa). This is in addition to lots of other visits to put shoddy workmanship right. We might have been unfortunate, but certainly won't go back when it needs replacing, which will be sooner rather than later due to the poor quality.
March 2023 by margaret thomas
Made welcome at the store, salesperson left us to look around. The lady Jessica, was extremely helpful \\u0026 very pleasant when we had decided on the suite we had chosen. There was no pressure to buy.
February 2023 by Ryan Sheppard
Sales person was initially very helpful when requesting information on sofas and offering complimentary drinks. They offered to half the delivery cost as a deal sweetener. When it came to placing the order the sales person was extremely pushy when attempting to sell us the '5 year protection package' for £££'s despite it being insisted that we didn't want the plan, making us feel extremely uncomfortable. The sales person also tried to push a 'leather care kit' onto us which we didn't want. They then told us that if we didn't use their leather care kit to maintain the sofa that it would invalidate our warranty (lies). They eventually accepted no for an answer and we progressed to paying for the sofa. We asked for the half price delivery as had been offered only to be told that they would not honour that. The sales person summoned their manager who explained to us that as we did not purchase the care plan that they would not be willing to offer any reduction to the delivery cost. At this point we walked out of the store.An extremely poor level of service. Would not recommend shopping here at all.
December 2022 by Tomos Hughes
Thank you very much to Callum for making the process of buying my first sofa easy and enjoyable.Callum was spot on and I would highly recommend him.
October 2022 by Mandy Molyneux
DO NOT ORDER FROM DFS8 MONTHS OF HELLSTORE ORDERED WRONG ITEMSTILL NOT RESOLVEDMY STRESS AND ANXIETY OFF THE SCALE
October 2022 by Andy H
Are sofas really worth the price and hassle?Found what looked like the perfect leather reclining chair to complement my full but ageing leather sofa at what seemed to be a sale price. However, the part I always find annoying with any purchase is the "add-ons". For x amount I could have ALL the sofa chair in leather (in other words, it wasn't originally!), for y amount go for the electronic recliner, and my ultimate pet hate, for z amount, extended insurance!!!!Needless to say the answer was NO to all. I just wanted the basic chair for the stated price, which is what I ordered after chomping through life sapping hyperbolous paperwork.It did eventually arrive after 4 months (well the parts did have to arrive from Saturn!), so I'm hoping it was worth the money. Time will tell....
October 2022 by dafydd richards
Great shop, really helpful staff. ?
August 2022 by Robert O'Donnell
Massive thank you to Lara @ DFS Chester for being an excellent representative of the team; honesty & integrity exemplified. Very happy with our purchase and the process overall, and would reccomend DFS Chester (especially Lara) to anyone looking for a new Sofa ?
August 2022 by Steve Forster
Poor customer service.Delays in the processing of our order due to two mistakes on the paperwork. Then when the two sofas arrived they were different colours. Trying to contact the store was impossible. 'Customer Services' don't return your calls. After many years of being a loyal customer we will get our next one from elsewhere.
