December 2023 by Asia Younis
I would like to thank Miriam today. I visited the store for an exchange of a faulty product. She was polite and attentive and talked through the key features and benefits of a replacement product. I was able to quickly make a decision on a purchase (didn?t mind paying the extra £30, as she explained everything so well!) She also assisted me in carrying the heavy item to my boot. This type of service is rarely ever seen anymore. She really did go over and beyond. Thank you!
December 2023 by Jason Murfitt
Pretty good on stock with staff friendly enough on my visit. The only gripe would be having one till open with the queue stretching the full length of one aisle, guessing they had some staff shortages!
October 2023 by Erin Fuller
I visited store last week to buy a new car seat for my 4 month old. I?d already been in store with my partner a few weeks before and we?d received amazing advice from Victoria so as soon as I?d spotted her on my return, I headed straight for her to go ahead and buy.One again she was amazing, provided amazing service and went over and above to help and answer any questions.Once purchased, someone from store brought the seat out for me.I?d originally thought I could fit it myself but due to the size, I asked for some help.Chelsea (I think that was her name!), came and fitted the seat for me, gave me loads of advice on fit etc and made sure my little girl was safely strapped in before leaving us.Thanks both!
August 2023 by Leslie Vernalls
Went into Smyths today 6/8/23 to buy several gifts for my granddaughter.They had everything I wanted cheaper or no more expensive than anywhere else and was shown which Isle the different gifts were in to save wandering around.JESSIE in particularly is a wonderful young lady being very polite,helpful and lovely to talk to.
June 2023 by P Simon Parsons
Don?t buy a child?s bike from Peterborough Smyths Toys. According to the manager bikes with faults have no guarantee even though faulty. Will not uphold statutory rights or offer any resolution. Stayed that with any bike purchase the risk is entirely the customers and they do not need to do anything. Disgusting service at this store. No more bikes from here.Mario strikes again!!!
June 2023 by Lizzy Wynne
Went in to look for a new pram. Such an excellent selection of prams for all budgets. We were served by Miriam. She was very helpful and very knowledgeable. We walked out super happy with our pram purchase. 10/10
May 2023 by Tom Richardson
Can't say I've had the greatest experience with the Peterborough branch. Management seem to make the rules up as they go. I had the pleasure of dealing with Mario who wasn't helpful at all to begin with and pretty much sent me packing as i wanted to return a pushchair that was faulty, we had bought it about 24 hours earlier and weren't happy with it after using it once with our 8 month old daughter. Was very loud and didn't feel safe at all. They were concerned that the wheels were dirty so they couldn't resell the pushchair and i was stuck with it as it wasn't new in the box. So i explained that it doesn't feel safe at all and it shouldn't be so loud when using it. Which then he said he would exchange it even though he didn't see the fault but the exchange was for a purchase that id have to make today so no cash refund or store credit was offered but was kinda forced to make a decision on the spot on what to exchange it for. I ended up picking 2 car seat which 1 we needed to return because it wasn't right but once again they seem to make up some new rules the next time i tried to exchange another item and actually decided to give us store credit.Its was very clear that the manager Mario who we delt with both times had no idea what he was doing. Can't believe a company as big as smyths toys can allow people to work as management yet have any idea of trading standards rules and regulations. Also not following there own rules that are clearly wrighten on the back of every receipt.Can't say I'd want to shop here again but now im stuck with a voucher ill probably never use.
February 2023 by Andrew Copley
We needed a new car seat and base urgently so called in to see what we could find. The young lady who helped us was nothing short of brilliant. Knowledgeable, friendly, able to answer any and all questions fully and simply and so helpful.My only regret is that I did not get her name to give her the credit she deserves. If the manager of the store wanted to get in touch I'd be more than happy to see if we could help identify her.
January 2023 by Z Anderson
One of the best customer service experiences I have ever had.Visited this store back in August as they had availability for a PS5 at the time and we ended up leaving with much more. I put this down to the experience we received we were able to browse and enjoy the store which is nicely put together. At one point we came across the pram section we wanted to try it out with our LO in it. However it was chained up and the member of staff did not have the key. The manager came to assist and helped to resolve the issue. The levels of communication was great to see and experiences like this make you appreciate being able to go in to store as opposed to shopping online. From management all the way to the retail assistance every person in this store is fantastic!
January 2023 by Callum Lee
The staff are trained they have good toys I love the store
November 2022 by Mike Hock
Tottaly shocking service we paid for two bike only recived one beliveing it would be sent the bike was supposedly droped off an hour an 15 before drop off time an its gone missing these robbers say its not there problem well it is an this isnt the end off it! Ill fight tooth an nail for whats right, lets go to storey an see if you talk down to us then! I will win this
November 2022 by James Sutton
Massive selection of toys, prices always seem to be as cheap as anywhere else and the staff are always helpful.
October 2022 by Linda Edwards
Just would like to thank one of your staff Courtney S for her help as nothing was too much trouble for her, when we went early Christmas shopping today at your Peterborough store.. Courtney S offered to take all of our larger box items to the till so we could continue shopping. She's polite, well mannered an absolute star ? such an asset to your store.. Well done Courtney S ?
August 2022 by Chris Woodman
I use this toy shop all the time, great range of products and always have what I want in stock. Staff are helpful and knowledgeable of the products. 10/10.
August 2022 by Ria Ferreday
Amazing toy shop, with everything you need under one roof with very helpful staff
