January 2024 by w
I would not be asking nikki for help again she didn't know what she was talking about and she was rude.. her customer service was appalling..
December 2023 by Sintija Pastare
Amaizing, helpful stuff
October 2023 by Tracey Leake
Friendly, helpful, patient and very knowledgeable and if a member of staff is not sure they work as a team and get help. Thanks for your expertise
October 2023 by Jake Murray
The O2 Shop in Peterborough is a phone company that offers a range of phones and tablets. I've enjoyed coming here to see the latest phones, and the staff are always helpful to get support for my devices however, what I don't like is that some of the latest tablets and phones can't be bought upfront, and you're forced into a contract. I prefer paying it upfront so I don't have to pay monthly. It's a good store, but I'm afraid I have to disagree with the style of shopping as customers have the right to purchase the product at the total price.
October 2023 by Chris Woodley
Pre ordered iphone 15 pro max, given collection date. No phone and the store wont answer their phone to discuss, completely incompetant.
October 2023 by Adnan Yasin
1 of the worst network and customer service
September 2023 by Isha Ahmed
Came many times and have always been welcomed by all the staff, especially seb and saiba, they were both extremely friendly and helped me with my questions without hesitation, they provided me with excellent customer service and they were understanding and good listeners, great work, will definitely be coming back!
September 2023 by Rajab Ali
Had a problem with my phone, Came into store and was approached buy a representative called saiba, She was absolutely brilliant through the whole process and provided me with one the best customer service. Don?t normally leave reviews at all but this was one that needed to be left. Thank you again Saiba ?
September 2023 by Jackie Byrne
What fantastic customer service Had Jamie help me today after being scammed. He was very helpful and I had great customer service. I felt so happy and relieved that Jamie had sorted everything out for me. He was great Highly recommend
August 2023 by David Lovelock
Very helpful staff who answered all questions how ever trivial
August 2023 by Joan Savage
Patient and helpful service from Natalie and other team members. I decided to change providers after over 20 years due to O2 offering calls and texts in Europe on my plan. I have been really pleased with everything! Thanks also go to Emma, the manager for all her help too. Highly recommended in all respects. ?
August 2023 by C w
Either every time we are needing an upgrade, we've caught staff members on a bad day, or that's just the way the staff are at this 02 store, miserable and uninterested, store is clean and good location,
June 2023 by Magdalena Bastian
I?m very impressed by the excellent customer service I received today by Natalie, one of the advisors. Natalie helped me to choose the best plan, took care of every single detail, went an extra mile in every aspect, the whole process went smooth. I can only recommend such a professional and honest service.
June 2023 by callum flowers
Alex O2 store in Peterborough it's the only store in Peterborough is in Basing Queensgate if you have upon your device or anything you could just take it back and they can try and replace it or if they can't replace they give you money back brilliant I had to go in there about a couple of the times this last week because my phone decided to play up
June 2023 by Gary Porter
Didn't get anything but Shakle, (sorry can't read his name on my recommendations), he was very helpful, polite and patient.
