February 2024 by shankar murugaiyan
I never seen bank for very worst customer service it?s very rude not responding properly etc?..
January 2024 by Alisa Javaid
Poor customer service
December 2023 by Scott Hammerton
Went in to close a business account on the 20th. Was told the remaining balance had been transferred to my personal account. But that the manager would need to sign to confirm closure of account, but that he was out the branch. I was told it would be dealt with when he was back and to save me waiting around I could just leave.Today I was charged again for the account putting it into overdraft. The account wasn?t closed and neither had the remaining balance been transferred!!!When I first started using Metro it was fantastic, but sadly seems to of gone downhill rapidly. Such a shame. Have taken my accounts elsewhere.
December 2023 by David Lovelock
Very helpful when you have a problem with Scammers
November 2023 by David Smith
Wasted my time today. Didn't answer the phone so had to go in to open an account. Had to go back at 3pm but that's fine. Sat down to do open account and said had to do more checks on me and would call me. I cancelled it, went in to tsb and passed the checks, account opened very satisfied. Also on way out the manger was sniggering about us. Very poor service. My dad has ccjs and got an account no issues. I haven't got any ccj or missed payments. Very bizarre way to do business.
November 2023 by Jake Murray
I've walked past here to use the ATM. It works and it's free.
October 2023 by Ronna Fu
When it initially opened, the service was first-rate. I have noticed a decline in customer service since after the pandemic. Never had to wait, and the personnel was always welcoming. These days you need to look around hoping that someone has noticed you. Having said that, I'm glad it opened when all the banks were closed. That is the only reason I use their service.
October 2023 by laurynas adomavicius
Lovely service, very fast, little to no issues. Staff members are very friendly, understanding and helpful.
September 2023 by Nathan Ollard
Very helpful service today cashing in cheques. Very helpful and attentive.
August 2023 by Sheila Vitas
Great space very clean and helpful staff
May 2023 by Otilia Papp
The best Bank in England! Staff is always willing to help, kind and friendly. Until now the oly bank where the staff is not racist! We do have a favourite staff member, sorry but Molly is the best ?? Don't ever let her go!!!
April 2023 by Freestyle LM
DO NOT OPEN ANY CREDIT CARD OR ANY ACCOUNTS with Metro Bank. DO NOT TRUST THEM WITH ANY OF YOUR MONEY!They do not resolve any disputes you have under the Consumer Credit Act and if you dispute a transaction they will freeze Please can you REPORT METRO BANK TO THE FINANCIAL OMBUDSMAN as they are failing to comply with the relevant Banking legislation.
February 2023 by Michelle Cassar
Always helpful staff on hand. Only bank I know to offer coffee to customers. They even gave me a box of chocolates to celebrate my engagement
January 2023 by Linze Mum
I went in today with my son to open his current account Ryan was great talked him through everything and made him feel comfortable too.
January 2023 by Ewelina Krenska
Is not about Peterborough store it's about landline. Horrible, horrible, horrible. First the is machine who sounds like human but doesn't understand what you are saying. Then I need it to wait for almost 10 minutes to speak to someone. The person on the other side was difficult to understand. I have said I need to update something and then after many minutes he asks if I have this this. I said that's the reason I call him because I need to update for new one. The problem has not been resolved.
