September 2023 by Darren Laird
Attempted to return an unused item today and was expecting a refund to be offered in the same way as most other stores. However, despite there being nothing wrong with the item, I was only offered a credit note. In this day and age it seems an incredibly antiquated process, everywhere else offers refunds if returned in a timely manner and are open to working with their customers.I?ve either got to keep an item that is no longer required, or take a credit note for it - knowing I'm now very unlikely to shop there again. I appreciate a refund is offered 'at the discretion' of the store, but it would be good to understand what factors need to be met to get this discretionary option or it should be removed altogether as it's simply misleading for customers.
August 2023 by Paul Johnson
Never have I had a problem with any tool from here. Staff are very friendly and professional.
July 2023 by Dan Jacobs
Brilliant shop & perfect for all your DIY needs
July 2023 by Hugo Spiegl
Extremely helpful staff. Pretty good prices. Great range of stuff! Could spend hours there!
March 2023 by Caulton Mills
After purchasing a generator from a different company which wasn?t fit for the job and being left in the dark, Kev went above and beyond to help us find the right generator. He was full of knowledge and went out of his way to ensure the generator we needed would be perfect for the job! Cannot recommend his customer service enough! Thank You! :-)
October 2022 by Darren Edwards
Called the Peterborough store in advance to check items were in stock .. When I got there , it was all sitting by the counter ready for me. Efficient and friendly staff.
August 2022 by Ian Simons
Popped in to buy something for my father, staff were friendly but seem stressed
August 2022 by Beth F
Staff are super welcoming, positive, informative and have great banter. Was even offered a stool within the first 5 minutes of arriving as I stood stationary clutching the magazine whilst my partner perused the isles, rather like I do in the make up store. Massively improved the experience, happy to return in future. Thank you for putting a smile on my face goatee and beardy man :)
June 2022 by Roy Spijker
Waited a week for a call to say it was at the shop but nothing... went to the shop and was told they didn't have it... got home and was told they had rung... 'it had fallen off the pallet ' and was now awaiting pickup... what a shambles... in future I will stick with Ebay
June 2022 by matthew wright
I phoned Peterborough store and spoke to Kevin who checked the stock of the item I wanted and he reserved the item for myself, when I walked into the shop Andy said hello as I walked past and Nathan was at the counter who was also polite, Kevin completed the sale. Well done all three ?
May 2022 by John Skeels
I went in for a new foot pump. When I explained the problem I was given advice on how to fix it by buying a tool at significant lower cost. The repair was quick and easy. Thank you very much Paul.
May 2022 by Sean Smith
Just visited the peterborough store to buy sime compressor oil and enquire where i can get a oil cap for my compressor that i boughtFrom them got the oil then to save time trying to explain what i was after i took the cap off a compressor that was the same as mineAs i did a man who i didnt realise was even working in the shop said did you just take that off there to which i replied yes as i would like to know if you sell them and i put it back onNo he said youll have to ring the supplier like we do so i said can you not ring them for me no i cant he said you have to ring them yourself as you have to pay on the phone like we doSo i said can i not buy the 1 you have on that compressorHe said no as i wont be able to sell that 1So i put the oil back and leftAll this was said to me in a manner which was realy rude he did not even offer to give me the number for the spares departmentI quite often buy products from this store over the the years i have spent a few thousand pounds here but that will be my last visit as rude people dont deserve my service
March 2022 by Tracy Hollis
Fabulous service. Knowledgeable Staff and parts required in stock. Nathan and Kevin went above and beyond helping me with my purchase as far as lifting the machinery and securing it into my vehicle. Thank you so much ?
March 2022 by Sharon Clephane
My husband and I visited the store last weekend and were not disappointed. We were recommended to shop there by a friend. It's a treasure trove of a place! There is a huge selection of products and the customer service goes above and beyond that experienced at other hardware stores! Andy, in particular, couldn't do enough for us and was so helpful. We will definitely be back!
March 2022 by steven dewar
Big airy showroom. Lots of helpful knowledgeable staff available for help. For a tool junkie it's nirvana. Parking outside is easy with a smallish car park at the front. Well worth a visit.