November 2023 by Pam Garrett
I found the staff are so friendly and helpful when I went one of the staff members his name is Simon he looked for the film's on laptop and went upstairs and got what he had as I have trouble with stairs great is not the word for it
September 2023 by Paul Kolakowski
Found staff to be very helpful and got everything I had been looking for.
September 2023 by Cjoannee0*
I would say give yourself 10-15mins going into cex as the cues can be a bit long, but you get the job done in the end
September 2023 by Bradley Thomas
Recently spent a sack load on a gamecube with plenty of games. All working and all good. Also purchased a Samsung galaxy a42. Very good condition for a C grade and the chap even put my sim card in for me. He was also very helpful in telling me my original choice would be pretty much outdated and useless in the very near future (i was trying to go cheap lol)Would be 5 stars if not for 4 issues.The first and most important being the long queue times. If people in line are selling sacks full of stuff then it feels like forever. I have walked out a few times and abandoned my purchase because of this on a few occasions. Taking staffing levels into account they should dedicate 1 or 2 till points for people selling stuff in bulk to free up the people in the queue buying stuff. Or just have dedicated till points separate for buying and selling during peak times.The second is they seem to have a bulk load of stuff just piled up, up and down stairs. Every time I go in there's either less or more or it hasn't changed. But you can have a safe bet on a pile always being there. The one downstairs is pretty much the first thing you see when entering. It gives off a very bad housekeeping vibe for a retail store.The third is minor but I was hoping to see more of a selection of retro gaming stuff on display. Having to ask, then wait for them to go through the computer to check their stock every time can be frustrating. I understand you don't have the space to show everything but some is better than nothing. Gameboy advance, n64 and snes games in particular. Adding to this about the gamecube games. They have their more rarer/expensive games behind the counter near out of sight. A simple sign upstairs on the shelf stating this would be helpful, in all areas that this affects.The fourth is frustrating. It seems the online - in store stock is rarely updated. I picked up a copy of metal gear solid twin snakes for gamecube purely by chance of looking up at the shelf behind the counter once I knew there was more games there. The website/app has always shown this to not be in the peterborough store. I don't know how the online - in store stock works, wether it's manually or automatically updated but it needs work. You could potentially be losing out on a lot of custom.Otherwise the staff in my experience have been very helpful.
August 2023 by Gagan singh
Very bad experience as staff abuses me and tell me to get out of shop because they sold me faulty phone and I want to return it.Specially man in big size with Beard and the female manager don't know anything about product and just want to abuse customers.They don't listen wasted my whole day and didn't solve my problem.No customer safety and don't know how to treat customers.
August 2023 by Mzzz
Had an issue with a return and a missing voucher. Damiane assisted me, it must have taken him well over 15 minutes, as I had no recipet so he had to troll through the transactions to locate my particular transaction. I must say he was very patient and probably the best customer service adviser I've ever come across. I'll definetly be coming back, credit where its due!
August 2023 by Gagan Dip Singh
I purchased phone from cex and due to overheating very next day I visit to this store and when I asked them to sort me out but they said we can't do anything I waited for whole day and they abused me and staff was very rude specially oversized man speaking very bad things telling me get out of store and also manager was very rude she don't know anything about heating problems about phone.I purchased phone and never be happy from this store I recommend not to use this store to buy anything.
July 2023 by Francis Holis
big up my man kris_trapz he supplys the good monster drinks. anyways i bought far cry 3 for ps3 and fallout 4 for ps4, fallout 4 has no 'good' mods if u get me. and fc3 was mid ending 2 was fun. i also bought cyberpunk 2077 and lemme say gausmeh it was leng.
July 2023 by Thomas Ferreira
Horrendous communication. Pathetic service. Left a brand new apple watch at the peterborough branch and have not received any confirmation and it has been one week (5 working days) without any conformation or money. Can?t recommend the service less.
May 2023 by lita litvinaite
I give 5 stars.because my son went there with grandma and boughed apple airpods used(disgusting) when he back home I was in shock how dirty and nasty they was but because he spend weekend in grandmas house 48hours of return is passed.we went there and I said its build up of ear vax and so on.they tried to clean it but we still refused it and money was refunded even thou when he boughed then it was clearly labaled as grade C (not good but working). PEOPLE DONT BUY USED HEADPHONES ITS SAME AS USED NICKERS...
May 2023 by elena lupu
Loved itGreat pricesThe selling price is a bit overpriced but great in general
April 2023 by Remena
2 times bought headsets that did nt work , had to wait 20 minutes each time like it was my fault no refund just voucher
March 2023 by Filip Staniszewski
Stood in a queue for 20 minutes to be told that they don?t have the disk for the game, was told they had the same issue earlier in the day with the same game. How about don?t put the box out on the shelf if you know you haven?t got the game?
March 2023 by Odin Reed
Friendly staff, always have a good chat.Large range of games, dvd's and blu-rays.
February 2023 by Niamh T
Really bad service, don?t go in here if you have any sort of social anxiety as they will treat you awfully and speak about you as if you?re not there. Atmosphere is horrible and no customer service. Staff are not very nice. Much better CEX stores and other tech stores literally anywhere else.
