August 2023 by Alexander Watson
I recommend Topps Tiles wholeheartedly, and want to thank the staff at the Cambridge branch and most especially Modupe for all their help in tracking down tiles. Their customer service is top notch.We used Topps Tiles back in 2016 to provide tiling for our kitchen, utility room and bathroom because they have a fantastic range and the prices were good. We've been extremely happy with the quality of the product and finish.This year (2023) we replaced our kitchen extractor fan and needed some more of the same tiles in order to adjust the wall behind it. The tiles we used have been discontinued for a while, but I phoned Topps Tiles on the off chance - but without much hoppe - that they could help.The member of staff who helped me, Modupe, was simply brilliant. She was able to check immediately and discovered that some old stock was still in the warehouse. When I went to the shop 90 minutes later, she had the tiles out and ready for inspection. I need a few more than the Cambridge branch have available, and when I told Modupe this, she immediately offered to ring around other Topps branches and bring in any available within the next 10-14 days. I wasn't expecting to be able to find more of this discontinued tile, and I am so grateful to Modupe and Topps Cambridge for being so proactive and resourceful in tracking them down. It's made it all so easy. Thank you so much!
June 2023 by Ciprian Stoian
Very friendly and helpful staff,delivery?s arrived always on time.Highly recommended this store.
May 2023 by Camice Revier
I?ve really tried to give these folks some business. Although the tiles are nice enough, customer service doesn?t seem to be a strength. I?ve been in this store 4 times and even when they?re not busy, talking to customers seems an inconvenience. My husband noticed the three staff when we walked in quickly scattered rather than even ask to help. He thought maybe it was just him. The last time I went in, I actually stood there for thirty minutes. In the end I left, went over the bridge to a competitor and spent £1,800 that day. I did end up buying a large item from Topps, but was so disappointed with this store that I ordered it through another branch.
February 2023 by Bela Szilagyi
Wide range of tiles, adhesives, grouts, silicones, tile cutters and all other accessories. Good trade discounts and highly knowledgeable staff.
October 2022 by Clair Parsons
Very friendly and knowledgeable staff. We found what we wanted to match in with floor tiles we already had in our kitchen for our extension. We had already been in 3 other tile shops with no success. Thank you Topps Tiles.
September 2021 by Connor Yoh
Great help from the staff member. All I had to do was open the boot
August 2021 by Chris Foster
Great Team, really helpful, not pushy. Nice light clean store with some great products. Highly recommended
June 2021 by berg house
Friendly staff no pressure very relaxed atmosphere very bright and airy store well priced products
May 2021 by Carlos S
Many thanks to the Cambridge team, especially Scott who had great patience and was very informative. After talking to him I was ready to order the tiles and the tools I needed to tile my lounge.
February 2021 by George Richardson
couldn't find either of our accounts,were more interested in querying old order(if they existed)said as it was a large order would have to pay £100 each load....no help.....called stevenage sorted order and accounts in 2mins always an effort calling this branch
January 2021 by Keri Moorhouse
Came in today to collect my order, the lady behind the till was so friendly and even offered to carry my order out for me. As I only ordered one large tile, I opted to carry this out myself. The lady then came around the counter to ensure the door was held open for me. The gentleman was also very helpful. Overall a lovely team that couldn't do enough for you, would highly recommend due to the amazing staff members.
January 2021 by Magda Straton
Extremely friendly and helpful staff, very knowledgeable and we've got high professional advises from the gentleman behind the counter. We were quite impressed that he offered to carry our order to our car and even arrange it in the truck. Can't recommend it enough!
December 2020 by Ray Case
Really great bunch of guys working here. Can't help you enough. Ive just started out in tiling and regularly ask them questions which they will always give a very considered reapinse to.Thanks Topps TilesPhoenix Tiling Services.
December 2020 by John Gaywood
Really helpful and knowledgable staff and pleasant to deal with, would highly recommend. Good price on the tiles we purchased too
July 2019 by Chris Kennedy
Really helpful staff and decent discount for NHS workers.
