October 2023 by N K
Forgotten about once seated. Delay in taking order. Forgotten about again. Asked about food after waiting, arrived cold. Waitress rude and unapologetic. Child's dessert never arrived. Was getting too late so just paid bill with a different server and left. We were also the only coloured people there so can't help but wonder if this is a factor in them ignoring us. Don't ruin your visit to a beautiful city by entering this disappointing establishment.
October 2023 by Rankothge Chinthaka
The food was quite lovely and the location was exquisite. The staff were a bit overwhelmed but that was mostly due to the fact that I visited during the weekend.
October 2023 by Sabina Leshchenko
Horrible experience! This restaurant is a total disappointment. The service is simply non-existent. We spent 20 priceless minutes waiting for the bill to be brought to us. After that, when we asked the waiter to give us just 5 minutes because the internet was not working - neither mobile nor wifi - we again spent 20 minutes waiting and the waiters just raised their shoulders.And when I finally decided to walk up and ask how long we would have to wait, I was given incredibly rude treatment. The response I got was "Shut up, change your tone, you're not a princess, go where the sun doesn?t shine".I think this restaurant should close for good or at least replace their absolutely useless staff. The pasta may be good, but the pizza is an absolute disgust. I will never set foot in this horrible place again!
September 2023 by Anna B
Excellent meal. Fantastic service. Quick, polite staff and good value food. Thank you.
September 2023 by A Chouhan
Absolutely deplorable customer serviceExploiting customers who maximise the location. Staff are unapologetic for delays and poor delivery of food. The manager is arrogant and doesn?t value any service. Avoid and explore alternative options.
September 2023 by Abbie Louise
The food was satisfactory but the service was awful, we waited 35 minutes just for our drinks. No one asked us how our food was either. Won't be going
September 2023 by Dawn C
1) Food was repeatedly delayed without an iota of contrition, whilst other non-asian tables were served priorly2) Manager/Owner said she didn?t appreciate her staff telling her the customer was rude before even hearing the entire story3) Staff lied that she didn?t say anything to the manager4) MOST importantly, food was at best- EDIBLE
September 2023 by Aaron Yeo
Obviously an establishment run by an entitled and racist team. Had similar treatment as some of the other reviewers about being ignored, unapologetic about forgotten orders and bad service, and to top if off, being berated by the so-called manager for being unkind customers. We were always polite and had our two young children with us (so did not want to make a scene) but we thought they would benefit from feedback (seats had a mess on it when we were shown to them, our orders arrived after some others who ordered later, one of our main courses was forgotten - perhaps deliberately - after we provided feedback). I understand staff are stretched but this is supposed to be the service industry after all and at the risk of sounding "entitled" I do think paying customers can expect some level of aptitude and courtesy. In any case it was clear we were seen as not-as-worthy because of the colour of our skin - a pity in this great seat of learning where the brightest minds from all over the world congregate. Enter at your own peril ... (good location though next to the river - suspect that is what has kept it going).
August 2023 by Kay Heath
Lovely place to sit outside ..eat drink, watch the punting on the river
August 2023 by Shuel Ahmed
Stood 5 minutes to be seen. Then told to sit at a table which was meant to be clean, but had food bits everywhere. Took another 25 minutes before waitress came over to ask for order. Took another 25 minutes for our coffee, which was cold. Only good thing was location near River front. Staff appalling.
August 2023 by Josh Martin
First time to this Prezzo since moving to Cambridge. Big fan of other Prezzo outlets.We made a mistake with the booking (day was wrong). The lady who was at the door was not overly welcoming, and displeased at our incorrect booking - she made this pretty clear. When we advised that an infant would be joining us she came across as pretty abrupt.Can?t fault the food or drinks. Beautiful peach and vodka spritzer and the tre gusti was awesome.Would defiantly visit again for the food, however I?m afraid the attitude/tone of the waiter wasn?t up to par.
August 2023 by Ben S
Great location with staff and food
August 2023 by Kaelie Eberhart
Absolutely fabulous for an Italian chain restaurant! Great location next to the river, great decor inside, and some fancy-dancy flutes for the prosecco we had. The highlight though was this spicy penne I had with This Is Not Chicken in it! Absolutely divine scran! The garlic cheese bread/flatbread thing was good enough, but it just wasn't for me. However, overall, I would definitely recommend this place!
August 2023 by Sonam Jani
Great food, excellent service. Thank you for making my husbands extra spicy pasta. He thoroughly enjoyed it.
August 2023 by Jeanette S
This was the best place ever!! In Cambridge for 2 weeks and I/we all love it here!!Starters, Drinks, dinner (risotto), dessert all excellent!! We even had some party members order a second entree!!The kitchen was amazing....Those aracini balls we ordered after limoncello and dessert were amazing and so much so that we ordered 7.25 orders!!But the most amazing of all....Josh!!!He was an amazing host for the evening and we would all recommend going back here over and over again!!Thanks Josh and team!!Thanks Prezzo!!!We love you!!! Love from Minnesota!
