February 2024 by zi Yan
This location is easy to find, just inside the Grande Arcade in Cambridge. The key is that the staff are enthusiastic, patient and helpful.When I showed him the message I received on my phone, he said, "Don't worry, I'll take a look at your account status." After reading it, he told me that my phone bill for this month has been paid. Ignore this false information. He even warned me not to be fooled.
February 2024 by Bob Matthews
I cannot believe it Four hours trying to get hold of virgin media so tried ringing the 02 (virgin Media)shop in Cambridge & no answer .Well Vodaphone broadband & phone her i come.....
February 2024 by Paul Ainsworth
Account was blocked, and staff member was as much use as a penny in a 50p only arcade coin slot. Get the drift.
January 2024 by Ai Nur
Very good and polite service, especially want to thank Megan for her patience and kindness
January 2024 by evie adams
Anton was extremely helpful and assisted me very well. However, when I had a query about an order the blonde woman who I believe was management, spoke to me absolutely disgustingly. She is dismissive and out right rude, I also observed her speaking to other customers in the same manner while I was in the store. This woman needs to loose her job she was absolutely awful I have never been treated so badly as a paying customer in my life
December 2023 by Rowena Barnes
We went to the shop having spent considerable time online trying to sort out phone data problems following our transfer from Virgin. Sean was very helpful and managed to track down the system issue causing our problems. It was so good being able to talk to a person and not a machine! We will definitely go back if we have another problem.
December 2023 by Philip White
The opening times listed are incorrect. The O2 website and the poster on the store's door say open til 5:30pm. They were closed by 4:50pm on black Friday which is insanity although the times are listed correctly on the grand arcade website - which is not where people would first check
December 2023 by John craig Sinclair
staff are very helpful and polite at all times
October 2023 by George Hill
Anton was incredibly patient and helpful with us today, even staying after closing time with an issue.
September 2023 by Pearl Phaovisaid
Anton Smith sat down with me for over an hour today helping sort out a carrier switch, physical relocation, broadband coordination, and banking glitch. Despite the complexities of the situation, Anton was patient, engaged, upbeat, and all-around helpful. We finally figured out a viable solution that met my requirements. Anton then took time to write instructions detailing next steps to ensure a smooth transition. The service was truly above and beyond that I felt compelled to leave this review and express my appreciation to Anton and the Cambridge O2 team.
August 2023 by John Wells
Great service from Bogdan this morning. Listened to my requirements, advised on better tariffs for my use, organised a new Magic Keyboard for my iPad and a new iPhone and watch compatible with hearing aids to be fitted next week. Always a pleasure to deal with O2.
July 2023 by Tristan Dyer
Very smooth experience. Quick service. Got what I needed.
June 2023 by Sandor Kapusi
Good price, good people, happy customer from 15 years
March 2023 by beverley lewis
I went into the store to switch up my phone and now I'm left waiting for a new sim to arrive as the staff forgot to swap my sim to my new phone. Expected me to travel back to the store to collect my sim which is an hours journey for me. Not very professional. Got a nice new phone which is useless until my replacement sim arrives. Not happy.
February 2023 by S Aziz
It?s my favourite sim. O2 sim I like very much.