March 2024 by Ema
Got piercing done by Richard at the Cambridge shop. Extremely professional, and welcoming, but over all patient. He took the time to discuss the process and explain the piercing position options, use a marker to look at various options. Great experience, thank you!
February 2024 by Carmela De La Cruz
Ellie was great in assisting us. She is very thorough and explained everything well about the Forever Diamonds. Thank you ?
February 2024 by Ray Ruby
amazing experience! came in to have my ring cleaned and the service is impeccable.
February 2024 by Emily Barnes
Really helpful and great service! Definitely recommend Zoe.
February 2024 by Margaret Heffron
I visited H Samuel as my knuckles are affected by arthritis and I knew that I needed to have my wedding ring cut off. Sam was professional and friendly, he talked me through the process and then efficiently and painlessly cut it. I was very impressed by this friendly, efficient and free service.
February 2024 by Maxim Thompson
Eleanor dealt with our nonsense very good, thank you for making it all easier ?
February 2024 by Murray Sinclair
Eleanor is really helpful, friendly and very efficient. Her capable hands did my watch job quickly and I am leaving wearing my new gift
February 2024 by Tamara Daughters
Really poor customer service. I was gifted a 9ct gold necklace for Christmas which has broken twice.I paid the first time for the repair after only having it a week thinking It was my fault. It was in repairs for two weeks and broke again 9 days later. I since found the item on their website and 3 out of 5 reviews had the exact same problem. According to the manager that wasn't at all an indication that the item may be faulty. I was also told that 9ct gold breaks easily. I would never purchase from this store again.
February 2024 by penny runham
I visited H.Samual just after Christmas and Asifa was marvellous. Very polite, friendly and extremely helpful. She listened to my preferences and advised fantastically. The whole experience was great and even with the post Christmas rush that is Cambridge shopping, Asifa was very attentive and patient. Would definitely recommend this location to others and come back again.
February 2024 by Ioannis Anagnostis
Excellent service, Eleanor was a great help explaining the different styles of wedding bands and helping me find the right fit.
February 2024 by Andrea Andreou
My husband bought ne a necklace for Christmas and the chain had a knot in it. Took it into store and Zoe kindly removed the knot for me. Great customer service, thank you.
February 2024 by qi zeng
Nice and friendly?
February 2024 by XUANCI ZHENG
Good service! Measure my ring size!
January 2024 by Bhavika Chauhan
Worst experience.. i got a 19 carat gold plated necklace and kept it in the box for a lond time and didnt wear it because of size issue but when i get to the store and ask to repair it, they denied bg helping and fold me that its my fault and they were not accepting the mistake. At the time when i was buying the necklace i asked the lady twice that ?is going to fade? and she said very clealry and loudly that no it will remain same. I would never recommend this place as they dont resolve the issue if anything goes wrong. Worst place.
January 2024 by Ali
jake was brill?