November 2023 by Hang Shuojin
Told us to fit the carpet today(Tuesday).No one showed up on the day, no call either.We called them a few times. First time they said fitter will call us 30min before arrival. Second time a temporary staff promised someone will give us a call back. 6pm they said in their system fitting is scheduled for Thursday. They will try to move it to Wednesday but no promise, since warehouse is closed by now.Now we just need to tell that to handymen and tenants as everything that's been arranged needs to change.CarpetRight, this is not how you should do business.Completely shambles...
November 2023 by Charmie Chua
Anna is excellent with the service! Quite patient and knows the best advise in helping us pick the right product.
November 2023 by wongxy93
I have mixed thoughts on carpet right. Their customer service is really average, they ?force? you to give 5 star review and show it to them for proof to give you a bit of discount, so it?s rather deceiving.The first 2 times I visited before deciding on a purchase, no one bothered to greet you despite there being no other customers in store. The staff simply sat at their desks. I was in the store for a good 20-30 min and had to approach them actively for advice and felt they were unfriendly.Only reason why I went with carpet right was because of price point compared to a close competitor.Although their prices look better, there are hidden charges like the ?service admin fee? which is charged at 0.80£ per m2 if you use their recommended fitter, which is nonsense really.Another point I would like to highlight is that the team do not provide any updates or follow up about your delivery once you?ve made an order. I had to call up and chase an order myself weeks after it was made to check what was happening. Turned out that the flooring I wanted was somehow unavailable and there was no certainty as to whether it would arrive before the fitting which was already booked. I had to call the team several times to make sure this was followed up on and they needed lots of prompting.It appears that my experience is not singular looking at reviews generated by previous customers.Overall I would say customer service is at best average and in the future I will be looking elsewhere.
November 2023 by Amber G
Matt was super knowledgeable and genuinely wanted to help. Assumed he had been there for years, would never have known it was his 2nd day! Good guy
October 2023 by Georgina Lawrence
Both Anna and Jimmy were fantastically helpful and informative when my partner and I chose the carpet for our living room. Jimmy was great with advice regarding installation and underlay on our first visit and Anna was both light hearted and professional and made the decision easy for us. We also visited during a sale so our carpet ended up being fantastic value! Would highly recommend
October 2023 by Kimberley Nightingale
Absolutely brilliant experience. Met a lady called Carol she was straight to the point and so so helpful. She managed to get my carpet booked in to be fitted 3 days after purchasing which was really needed !! She is truly a credit to the company! My son got given a balloon and we even got offered cakes and doughnuts ? what more can you ask for?!?
September 2023 by Shelby Loasby
Anna was super friendly and very helpful. She takes us much time as you need to test out the carpets and underlay. Would recommend coming to talk to her!
September 2023 by Jane and Felix Greaves
Went for advice about carpets. Been struggling to know what to do. Wendy was so helpful, friendly and knowledgeable- made something I was stressed about so simple to sort out.
August 2023 by Elena Zambon
Omar was wonderful in helping us deciding the right laminate floor and arranging the fitting. He explained clearly how it was going to happen and followed closely the process. I put 4 stars just because I didn?t receive the receipt of payment straight away. It was a system error and Omar sent the receipt to me very quickly. Thanks Omar!
July 2023 by Lesley Innes
Excellent service from Anna on a tricky room shape. Great advice and very smooth ordering process. Delighted. We will definitely ask Anna for help in the future when we will be back to source carpeting for our fall and landing. Thanks Anna.
July 2023 by Silvana Howchin
Friendly approach when I came into the shop, allowed me the time to look then ask for assistance. Excellent product knowledge. Good attention to my needs, overall very good experience. The assistant was polite, professional and relaxed with me.
July 2023 by Leigh Carter
Many thanks to Omar Chilwan at Carpetright Cambridge. I arrived at the store late in the afternoon needing a quick solution to replacing the kitchen floor in a house being prepared for sale. Within a short time Omar had placed the order for the flooring and also booked the installation within 10 days, with quick confirmation and further information by email. Excellent customer service.
June 2023 by Becki Rose
Lovely service, lovely staff! Omar was amazing, someone you can really have a laugh with as well as being great at his job. We were struggling to find the right carpet for me with my flats measurements but he found the perfect one for me in the end. Fitters were great and had fantastic communication, and generously fitted my bedroom with more high-end underlay they had left over from a previous job! Also Omar?s manager (a nice European lady, can?t remember her name sorry!) was so helpful ensuring I had the best service possible. My flat has been completely transformed (see before and after pics below). Great service guys thankyou so much :)
May 2023 by Analu de Souza
We are waiting for the fitting of our floor, until now it was a great service. The staff was kind, they attended to our needs, explained the process and did a price match. Anna was very helpful and provided a very good customer service. The only down is that they don't accept American express so we couldn't not get our points. We went as a friend recommendation, no regrets.
May 2023 by shabneez chilwan
Anna was extremely helpful with picking the right carpet and vinyl to go in our house. Elliot the estimator was brilliant as well. Very quick and very efficient. Thank you Carpetright! I will definitely be shopping here again :)
