July 2023 by Lucas Ainscough
Hired from here twice now, some floor sanders and a micro digger and both times everyone I've dealt with has been incredibly professional and polite. They can't do enough to help and the online chat function to arrange hire is brilliant! The digger was also great fun!
June 2023 by Graeme
Great service, polite, friendly and informative - Scott thank you. Equipment was of a great quality I'll be back to hire in the near future.
December 2022 by JamRep
Bad to no communication. Always short staffed
December 2022 by raymond clements
Very helpful
April 2022 by Mark D
Completely incompetent - don't use them . Equipment turns up late and filthy dirty; if you're lucky the delivery driver will provide instructions on use (but probably won't be bothered, in which case you work it out at your own risk - an incredibly cavalier approach to safety when hiring machinery!) And then you book in a collection for a specific day and they don't even bother to turn up to collect it, for reasons best known to themselves. They have your mobile number and a tracking system but they don't bother to use either to update you about the delay to the collection, leaving you sitting around at home - because their terms and conditions *insist* that the account holder is present at the collection to sign the collection receipt. When you ring and ask what's going on you get a pathetic lazy excuse about a "lack of delivery drivers", as if that explained why they didn't bother to let you know until you rang them. Lack of professionalism, more like. Clowns.
July 2021 by Dave Williams
Helpful and easy to arrange the hire of an access tower.
March 2021 by Sid DeHound
Very helpful online help.The delivery / collection times could do with a bit of finetuning but overall I'm happy.Will use again.
March 2021 by Sue Brooks
Very helpful and polite and was able to answer my enquiry
March 2021 by John Starkie
I ordered a woodchipper to be delivered to my address on Monday morning.It didn't arrive. So I cancelled the order.I had set aside two days to do some serious work: two days wasted, and I will never deal with Brandon or Best-at-Hire again.
October 2020 by Jamie Tharby
AVOID AVOID AVOIDNot all items ordered were supplied, no information given.Some of tools did not work, no replacements available.Pick up was within an unspecified 48h windowStill waiting on refund on unfulfilled items 6 weeks laterDifficult to get through to talk to anyone
October 2020 by Taronina Decorators
Great company very friendly staff
April 2019 by Mike Seymour
Equipment was fine, but the rental was very inconvenient. I couldn't hire from the local branch for some reason, so I paid extra for delivery and collection. Arranging collection was a nightmare; they missed the original time slot, and it was difficult to take time off work to meet their inflexible schedule.
September 2018 by Andrew Rossiter
Badly let down by these guys - a no show with a portaloo that was needed for a party. :(
