March 2024 by Ms YF
Today, I visited Boots Opticians located in Lion Yard due to a minor emergency with my glasses: a missing screw and a dislodged lens. Upon requesting assistance, Renai attended to my needs with exceptional care and courtesy. The professionalism and warmth with which she handled the situation were truly commendable. I am profoundly grateful for the superior service and respect I experienced on this visit.
March 2024 by Graham Locke
Appointment was on time. All staff knowledgeable and helpful.
March 2024 by Paul Smith
Prompt service, good explanations of any issues arising, good advice on selection of frames and lenses advocating anything to avoid any unnecessary cost.
March 2024 by Judith Croasdell
Good thorough care
March 2024 by George Hughes
The opticians and staff were very helpful and really went out of their way to get me what I needed. (Especially Ben Gilbert)
March 2024 by Pat Clark
Very professional
February 2024 by Orhue Evbuomwan
My interaction with Ben was amazing. He was attentive and keen to help solve my issue. He took extra time to ensure I was satisfied with the service. He?s a superstar
February 2024 by FH
Excellent choiceExcellent service.Saw Luka who helped me sort out a new pair of glasses. Very friendly, helpful and thorough.Very pleased with price.
February 2024 by Addison Eaton
I was served by Luka and he asked me where I got the money from to pay for my glasses. My finances are no longer any of his concern. I responded that I work 5 days a week and he remarked that I "had taken his advice" which I felt was rather condescending.
February 2024 by Ann-marie Hopper
The shop was run very smoothly with shop floor staff welcoming.I was first seen by Renai who was lovey and made me feel comfortable throughout her tests.The actual operation did a fantastic job and explained everything to me that I asked him.The shop was calm and I found it easy to choose 2 great pairs of new glasses with help from Renai. The whole experience was stress free really quite enjoyable.Before leaving the shop I was asked what f I felt they covered everything I needed for the visit and if I had any other questions to feel free to contact them at any time.Thanks for such a positive experience in your shop ?
February 2024 by Richard Bartlett
I found all the staff at Boots to be friendly and efficient. The optician took the time to explain the results of his tests. Overall, it was a pleasant experience.
February 2024 by Eddie Fuller-Rowell
The member of staff was considerate of my situation and understanding, knowledgeable to very helpful
February 2024 by Lauren Fall
Ben was super helpful helping me choose the right pair of glasses which were best for me. Excellent customer service skills. Will definitely come back again
February 2024 by Fiona Green
Excellent service from all the staff at the store - swift, efficient and friendly.
February 2024 by Christopher & Carolyn Ash
Luka was very clear and helpful. He and Peter looked after me very well and expertly. Thank you!