February 2024 by Chris
Talked with 2 people there and got an amazing service from both of them.
December 2023 by Luke Keen
Older woman at the front desk let me que for 20 mins and then refused to let me transfer money because I wasn't also withdrawing money ? I always do my transfers at the desk. Older woman was being difficult for no reason it seems. Forced me to que again wasting mine and her time.
November 2023 by ??????????? ???
Keep in mind! Parking is payable and you have to book an appointment a month in advance or you will wait at the spot waiting one of 15 people to have a minute for you.
August 2023 by Winifred ?Agnes Clarke? Clarke
Absolutely useless advisor.Today I had luck with Faye who wasn't able to give a clear answer for any of my questions.When I tried to ask her why she was working there if she was unavailable to give clear and accurate information, not even a phone number on her own company she just looked at me stupidly.When I left, said goodbye, but just a big silence was the response.I think Lloyds Bank needs to re-trairrect their staff!
August 2023 by Winifred Clarke
Absolutely useless advisor.Today I had luck with Faye who wasn't able to give a clear answer for any of my questions.When I tried to ask her why she was working there if she was unavailable to give clear and accurate information, not even a phone number on her own company she just looked at me stupidly.When I left, said goodbye, but just a big silence was the response.I think Lloyds Bank needs to re-trairrect their staff!
July 2023 by David Preston
We had exceptional service from Sally and Jo over a long period dealing with a complex fraud case. Their care for an elderly customer was sympathetic and appropriate - ten out of ten for good personal service.
July 2023 by Prasad MP
Friendly staffs and good location
June 2023 by Telly Telly
Took 25 minutes to queue today for a simple transaction. Only 3 counters. At any one time, there were between zero and three cashiers present and dealing with customers. Archaeic systems and far from a warm welcome from the staff.
June 2023 by Giulio Marino
Very helpful staff members, appointments are needed.
April 2023 by Jacob Waby
Lovely patient service with the branch manager. Took time to patiently deal with all our issues despite it being a busy day.
February 2023 by Natalie Bunker
At least 10 people in front of me when I visited. How about the staff that hover near the front door trying to force people to use the deposit machines instead of dealing with someone face to face, get behind the counter so there are at least 4 people serving. Or perhaps some of the poor staff that have lost their jobs at nearby branches could be employed here as counter staff. We don't want to use a machine - which invariable goes wrong - we want to speak with a real life person!!
February 2023 by Robin Robin
Appalling!!!Popped in this morning for my wifeThe queue was nearly out of the door and only two counter staff- another staff member entered the room and said ?oh god!?!Branch smells mustyI don?t blame the staff- they must be stressed to the maxThankfully I bank elsewhere !!
December 2022 by Sab Zero
Waw, the smell in there was unbearable.
November 2022 by Sukh Phul
Shocking lack of customer service and facilities.The in branch ATM and deposit machines are constantly out of order, with the repeat excuse of a refurbishment due, over the last 6 months.It is normal to see a queue of 10 customers waiting for 1 available cashier.My suggestion:if cashiers computers take 20 minutes to reboot, why can?t staff turn them on 20 minutes before the branch opens???
November 2022 by S P
Shocking lack of customer service and facilities.The in branch ATM and deposit machines are constantly out of order, with the repeat excuse of a refurbishment due, over the last 6 months.It is normal to see a queue of 10 customers waiting for 1 available cashier.My suggestion:if cashiers computers take 20 minutes to reboot, why can?t staff turn them on 20 minutes before the branch opens???
