September 2023 by Jamie Cheng
Abysmal customer service here. The visit was on 22nd August around 10-1030 and it was a male assistant. visited the shop to purchase some paint and was greeted with condescending and chauvinistic behaviour on a simple request for some paint which I was told was 'retail only' so they didn't have it and was expected to have known that. Was spoken to in such a derogatory manner which I'm sure if it was a male customer would have been treated in a different way. Brewers on the other hand who employ many female staff were amazing and I would recommend them hands down after this experience. Take note Johnstone's, some core training is required for this individual to bring them up to modern standards and human behaviour.
August 2023 by Adrianna Mickiewicz
Customer service was great, we bought paint for all our bedrooms, the staff was very helpful with picking the right colours and the right paint.
May 2023 by Dave Edmonds
As always great place and staff
November 2022 by Lisa Davies
Very helpful staff, and great choice of paints and colours.
November 2022 by Dan Stone
Friendly and helpful
November 2021 by Peter Brown
Great customer experience. Staff are helpful, friendly and most importantly knowledgeable about the products.They mix the paint colours on site, meaning the quality is always on point leaving a great finish. Prices are a bit higher than the normal shops, but this is trade quality products not one and done like you get at B&Q.
November 2021 by Gary Parslow
Always ready with knowledge and advice on the right products for the job, stocking a full range for every type of decorating project.
November 2020 by Jay
Tried charging me double for paint, poor customer service- the manager was unhelpful and didn?t have a clue about paints- wouldn?t expect this from a decorating centre, better off buying paint and decorating stuff from screwfix or wickes down the road.
November 2020 by hakan ozdemir
Fantastic service. Dines and his team are always helpful and know what they are talking about. Thanks guys
November 2020 by Elaine Fox
Very helpful, mixed my requested paint colour perfectly
November 2018 by Daniel Cullen
Absolutely terriable service I use Johnstone all across the country and this is the worst I?ve been to staff need to change jobs if ther not happy doing their job on a daily basis instead of giving the customers grief,too much of an attitude,staff should be reviewed
November 2018 by Rodolphe Duprey
really friendly team, excellent products, excellent advices
November 2018 by Terry Clark
Very helpful staff.Good products.
November 2018 by Cristu Emilian Moraru
color palette
