March 2024 by Carole Henderson
I used the optician because I really couldn't find any nice frames at specsavers and their service was pants. Staff at JL very friendly and clearly well trained. The lady who helped me choose frames was great at helping me find something that suited me rather then merely fit. They also do the second pair half price.
March 2024 by Bob Cheveralls
It would now seem impossible to get to speak to the Milton Keynes store. You either get a South African call centre or are asked to join a WhatsApp queue with multiple choice questions and someone will get back to you, all this via a bot. I have been awaiting a repair for three weeks and needed to speak to the store direct. 1 hour of trying later I gave up. If this is progress, I?m done with John Lewis and it?s no wonder to hear that they are having trading difficulties. A great shame as they used to be the best!
January 2024 by Skuli Thorvardarson
Decent enough food for adults, but the kids meals lack any greens. The kids chicken goujons were hard, with okay (if somewhat old) fries and nothing else. Please give the kids' menu the same love you give the grownups.
December 2023 by Joseph Kishor
Not good anymore. Staff with no experience. Same feeling like visiting primark. Getting worse every day in terms of quality, staff and the inside atmosphere.. Good bye John Lewis.
December 2023 by Chris Deacon
Great store, clean and well organised. Staff is very helpful, nice range of products.
December 2023 by Michael Proctor
Dramatically gone down hill since covid. Electrical dept and phone service are two worst examples. No interest by staff to speak to new customers. Phone line clarity awful. Unless you know exactly what you want and 100% ready to buy, forget anything else this company claims to offer. Not surprised why JL business in trouble.ADDITION TO ABOVE.Tried complainng online. Forget that idea. You are put through to a customer service call centre in SOUTH AFRICA !. Spoke to someone, difficult to understand accent. Offered me "discount" for poor service BUT at a price dearer than the increased shop price !!!. Went into MK shop as last resort. THIS TIME, floor manager (Daryl, I think) and sales lady assistant could not have been more helpful. BUT a S.Africa service call centre.!!!! Come on JL get a grip.
December 2023 by joaliff
Great products, fantastic staff. A fantastic range of high-class products.You will need at least half a day to do it justice.
December 2023 by Sam Gomes
An absolutely fantastic Christmas shop, we were serenaded by a great singer who walked about singing Christmassy songs. I was so happy and felt very Christmassy ??????
December 2023 by Rebecca Cave
The staff in the homewares department are top quality, very knowledgeable and helpful. I needed a new dishwasher and the assistant ( no.MK2870) explained the differences between the models on my short-list to help me make the right choice. The delivery and fitting service is excellent too.
December 2023 by Carl S
Great as with all John Lewis stores, they always have a nice range of products.It is nice to still have department stores like John Lewis left with everything under one room
December 2023 by Margaret Persaud
Love John Lewis in MK. Very few department stores left so this one is great. The children's and baby departments have improved recently there seems to be more stock on the shelves. I would recommend this store to anyone. The cafe on the second floor is excellent for a coffee and treat!
November 2023 by Christine Kimpton
It's sad how one bad experience can put you off from ever shopping at a store again. The staff member I dealt with was so rude...I was trying to get a refund on a product that didn't work. The whole experience was humiliating and I won't be shopping there again.
November 2023 by Tashan Palmer
I when in this John Lewis today to check out MacBook Pro/ Air / iMac but I left the area because no one came over to me to see if I needed help I left after 15 minutes as I didn?t want to waste my time. I just went to Apple store and got see in 5 minutes.
November 2023 by 3 george
Customer Services Team whom reached when calling Milton Keynes store are now based in the Philippines. They were unable to confirm the status of my order as they claim to have no means of contacting the local store directly to validate this. My order was supposed to have been delivered to my home but has ended up in purchase collection instead. An unplanned trip to the store is now needed to collect and item which may or may not be there. The service and support offered is now truly awful and I for one will not be choosing them for purchases in the future. Dame Sharon please take note.
November 2023 by Andrew Ingham
I bought a Samsung watch here but accessories are extremely limited. Recently they have put in a lovely display of watch straps for their watches but stock only two that they had before the display was installed. Unless your are buying a product that costs hundreds or thousands they are not interested and that includes the staff of which some are very ignorant and will avoid you when they can see you require assistance. A store to avoid Unless you have a large wallet and even then, I'm sure you will leave feeling annoyed and disappointed.
