March 2024 by anita lunnon
Everyone so helpful wouldn't go anywhere else.
March 2024 by Abbie Marie
Went to pets at home this evening with mum, and I have to say the male that works there I didn?t get his name but is a lovely man. With black hair and a short beard. Every single time I go in there I always seeing him helping and talking to customers and always bubbly and smiling. He helped me with my dog food as I have 2 Frenchie?s with allergies and helped me pick the right food that suits both there needs that they both get on so well with. He also helped with why my cat was peeing outside her cat little and give me options to try which I got the hooded cat litter and since doing that my cat actually pees inside her litter tray. But I just wanted to say a massive thank you to him and he should be praised for his work as you can see his a harder worker and always wanting to do best by customers. Also a massive thank you to young male who was on till this evening who served me and my mum he was very polite and brilliant customer service skills he also helped me and my mum to check if with had any vouchers on the pets at home app. Massive thank you to you both!
February 2024 by AK
Staff were super helpful when I got my puppy and had to go into store to practically but everything you can imagine a puppy would need!
February 2024 by Sarah JC1592
Really helpful staff member helped with advice around puppy worming, thanks x
December 2023 by Lawrence McCormick
Good service, vet on duty was a little abrupt compared with previous visit.
November 2023 by George England
Excellent Service from Sara at the High Wycombe branch. Fantastic work :)
November 2023 by Gavin D
Myself and my wife visited have recently bought home our first puppy.On the 17th October we visited pets at home with our puppy for the first time, and what a wonderful experience.All members of staff were delightfully interested, helpful, and knowledgeable.In particular Natalie really helped us out with information, guidance and support when discussing the trials and tribulations we were experiencing.More than that the kindness and knowledge she showed, the interaction has given us confidence in pets at home and the ability to drop in for helps at any time.Thanks
November 2023 by kazi
*Just to note* My review is mainly based on the customer service help provided by Pets at Home. I do not recommend people to come to these shops for pet medication as most of these products, if not all are just cheap substitutes for real pet medication. Please speak to your local vet for advice. I believe it is unethical for staff to give recommendations on products that don?t actually work properly!Other than that, Pets at home is great to buy non medical related animal products.
October 2023 by JJ Simpson
I was about to buy a hamster today when I was served by this aggressive middle aged woman who not only rolled her eyes and asked questions in rude manner, also demanded us to buy an oversized hamster cage which she stated as ?legal requirement?. RSPCA used to stipulate a minimum size (but again, was a guidance, never a ?legal requirement?) but was dropped due to lack of evidence. My daughter was left crying on the way out as the shop assistant was so aggressive. What was meant to be a happy family half term outing turned pretty sore. She has no place in looking after the customers or animals. On the other hand , the young lady who initially assisted us was loverly and good luck to her finding better place to work. You deserve much better than working with that coworker.
October 2023 by Martin daulton
Staff are really helpful, download the app for lots of discounts and handy hints,open till 8pm and also has the vets for pets in the same building
October 2023 by Full Monty
Large shop. Fully stocked.Staff were very knowledgeable
October 2023 by Rachel Lawson
There were extremely cute fluffy bunnies here and the guinea pigs and hamsters were curled up sleeping and my heart exploded with cuteness therefore 5/5
August 2023 by Glynn David Anderson
This is the worst pets at home store! We?ve been shopping with them for 5 years now and the service has drastically declined, we order our click and collect with them twice a month, we never get notifications when our cats food has arrived, have to constantly ring up and they always tell us just arrived, and not booked in! They very rarely pick up the phone and have to call multiple times to get through, lately the food has been delivered late and not on the day stated online! They Never apologise, hardly see staff on the shop floor lately either! We have a diabetic cat and are forced to special order Hills prescription food hence it?s crucial this arrives as stated. We shall be looking for alternative suppliers going forward! Very poor
August 2023 by Agnieszka Maciejowska
Fantastic shop, friendly staff. My cat loves to go with us to the store where he can walk between the aisles, and the staff strokes him and is happy.
August 2023 by Sussanne Maria
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