January 2024 by arfan akhtar
From March this branch will only open Monday to Friday. Only reason decided to bank with them was the fact I could visit the bank in person. You just get told to go to the Aylesbury branch
November 2023 by George Wellington
Great experience in branch, very helpful staff. Manager Leanne was helpful and friendly with account queries.
October 2023 by brittiliciousxo
Tried opening an account on 3 separate occasions, no one is ever available, despite 3 or 4 members of staff sitting at desk looking bored, no queues and the staff you speak to are not very friendly. The branch needs to get some customer training asap. You feel like you are bothering them by asking a question. I then walked into Nationwide and the experience was like chalk and cheese. Friendly courteous staff who greet you on arrival.
October 2023 by Jitesh Lakhani
Really impressed and happy on what they have done to open the bank account for my business. They arranged for a meeting with in an hour, even though they were busy.The service was polite, and clear on what will happen.This is definitely great service and from the person who took the call, to the person who opened the account.
September 2023 by Chris Kelly
Great location
June 2023 by Anna Belka
The customer service is so poor in that store. I have now gone there 3 times to upgrade to a new account and I've been turned away everytime because they're understaffed and theres only one person that can open the account. So useless! I understand there are issues with the amount of staff, but to make it better there needs to be a better system in place. If i need to get something done quickly because my finances are changing and I work a 9-5, how am I meant to get anything sorted if I get turned away in the morning before work and straight after. Because "they're so busy after 5" - no you're understaffed! And You don't know how to deal with it as a business. I don't understand. It feels like a chore to go there at this point.
June 2023 by Phil Burnham
Very slow service and we found the staff very rude and patronizing asking why I wanted to take money out and why I wanted to put money in my account??
April 2023 by Efrain Rivas
Absolutely poor costumer service, cashier some of them are so rude , do not make any effort to listen the costumer . I really had an awful experience in the High Wycombe branche , cashier Aatir make feel unwelcome, stressed and upset . I am a Metro Bank loyal costumer since 2012 .I don't recommend to be costumer anymore. I will close my account.
April 2023 by Ian Dormer
Slow counter service, unsmiling staff with their heads down ignoring queues, 3rd time in 3 visits this has been the case. It used to be better
February 2023 by Lizzie BB
The branch manager (Leanne) and one of her team (Antonio) went out of their way to help me deal with closing an account held by my late husband. They were helpful, kind and flexible in their approach. Having tried to do the same thing at another branch and been treated abysmally, this was a very welcome change and an example of great customer service.
December 2022 by Kamila Niedbala
Loads of staff but nobody available to serve a customer. Have been waiting for an hour to finish the process of opening my bank account. There was no customers but just me sitting in the waiting area and there was still no staff available to serve me.They say they will call you but they never do.This is the worst bank experience I?ve had so far. Very poor customer service.
November 2022 by C R
Can't recommend Metro Bank enough/this branch. I've been with them for over a year and the service has been amazing, ignore those 1 star reviews! Good account features and low charges, good for kids.I was helped by a Kieran first and a Stephan later on to open my business account last year and it was very smooth unlike my initial experience at another bank. I came back recently to open my kid's accounts which a Antonio made really fun for them. Only complaint is the lack of safe deposit lockers and low interest rates. Thanks Metro Bank team
November 2022 by Fakhar Malik
Atrocious customer services everybody works on snail pace. Workers wondering around customers waiting to be served. Buy nobody bothered
January 2022 by Helen
Would like to thank Antonio for his help today. He was very patient polite and professional. He was reassuring and helpful. Thank you Antonio
October 2021 by Carlos Enrique Martín Abuelo
Terrible service, I went with the documentation they asked me last week to open a few days a bank to my mom they did not allow me because lla could not speak the language, I had the authorization of her and she by my side and they did not leave me, I went to another bank and I had no problems.
