February 2024 by Char Bol
Great customer service
February 2024 by John
Never answer their phones very annoying frustrating old people...very very painful slow customer servic
November 2023 by Elaine Pickering
Terrible service. Stood there for ages waiting for my prescription then found out it was sat there on the side and no-one could be bothered to bring it out! Zero communication as to what was going on.Then asked if they had a particular medication for my daughter, was told ?No, not seen that for a year.? Could they recommend an alternative? ?No.? That was the pharmacist! Completely unhelpful.
October 2023 by MARK A
I have just visited this Pharmacy and it had most shelves fully stocked, decorations had been put up for Halloween and the place appeared fully staffed. What an amazing change from before! helpful(yes really) staff served me and I had collected my prescriptions in about 3 minutes! Thank you to the management & staff for pulling this place back to what patients & customers want & need.
August 2023 by Nicola Meades
They never answer the phone, poor customer service and had to re-order a prescription because they removed it from their system. I attempted to call them for the past 3 weeks to advise I was unable to collect due to having covid but refused to help me. Ive now had to re-order a prescription that i need to take daily.More chance getting hold of the King of England than this pharmacy. They've really gone down hill.
July 2023 by Natalie Holmes
Turned up today to buy some pain killers. Served by a friendly and helpful woman quickly and efficiently. There was no queue when I arrived and I was served straightaway. I will certainly come again!
June 2023 by Bryan Evans
Not getting text alerts when prescription is ready for collection. After waiting 45 minutes to be served I signed up for the locker system. Mixed success as sometimes they still didn't put it in the locker and I had to queue to collect prescription anyway. It shouldn't take 9 days from ordering medication to it being ready for collection.
May 2023 by Maya
On my first trip they didn't have my item in stock, but they kindly took my dispensing token and said they would order it for the next day. I was told I would receive a phone call and didn't so I tried their phone number. After two frustrating days I finally managed to get through, and was told that my prescription actually arrived two days ago, and that it was ready for collection. So I walked all the way to the pharmacy, only to find out the item still wasn't in stock. I was given my dispensing token back and told to 'try elsewhere', which I could have been doing if they didn't waste my time for 3 days. Terrible experience. Go to consult. Two stars for kind staff.
May 2023 by Les Collings
I have to agree with most of the comments of 1 star reviews, queue times, phone not being answered, fob off excuses which are all the same as I have experienced, eg received text but tablets not ready so to return next day, so left it for a few days only for my wife to receive same answer when she went to collect them for me, after standing her ground they found the tablets and my wife informed me that an elderly lady before her was being told her tablets were not ready even though the lady said a text had been received explaining that it was not easy for her to get to the pharmacy. I have been standing in queue on other occasions and can hear the phone constantly ringing with no one answering, and have also experienced unanswered calls as has my son, they are clearly used to not answering phone as it seems to be the norm, and they would not convince me otherwise. I will not be contacting their patient complaint phone as they must be fully aware of what is happening and they really don't seem to be bothered or care about their customers or service so I will now be voting with my feet and going elsewhere.
April 2023 by Sam McMarsh
This place is shocking! For 1 item I've been back to the pharmacy 4 times and even then I still left empty handed. It's hard enough to finish work at 5 pm to get there before closing but to then have to wait around and repeatedly not get what you asked for is shambolic!The only saving grace for this pharmacy is the staff. Despite the lack of customer satisfaction, the staff (in my experience) remain appropriately mannered.
April 2023 by A Paige
I'm one of those people who only ever complain with extremally poor repetitive service. This is unfortunately, one of those times.Rowlands Never Answer Their Phone. Rang for 2 hrs straight regarding my prescription ( and yes I mean for two hours. As soon the line rang out I phoned again and again and again) No answer. So walked in while still on the phone waiting for them to pick up, to see them them ignoring the call and saying its because they are busy, not knowing its me. Disgusting.They also NEVER have the medication in. Try to blame the doctors for not submitting the prescription on time, but this is every time, every 28 days & the rest of my medication was there fine, (other than the most important and needed items.) So I strongly detest this statement. Anyway, been told to come back 3 times, for them to each time to tell me its not on the delivery. Still waiting and now ran out!Manager is rude and lacks understanding, and only one staff member who I've seen in there Saturday Mornings is helpful. Unfortunately I didn't catch her name but I can see she is limited on how she can assist in such a poorly run environment, although tries her best! (She's a young lady with dark brown hair, I always see her doing the dispensing in the back ground in the mornings when I do have to go in)I think this pharmacy needs serious re-training and re structuring. They forget they are dealing with patients, I.e. people with physical illnesses and sometimes mental health concerns. Instead of rolling your eyes, getting impatient and annoyed, understand you are the problem, and people cannot wait for you to get your S together.And to those who say "go somewhere else", As someone who tries to be positive in a dull life, getting out and about solo is a limiting struggle, Rowlands is the closest pharmacy's within a walking mile. Why is decent service for something which isn't wanted but actually needed, to much for Rowlands to supply? I hope you don't or someone you love ever suffer within old age, having disabilities.
April 2023 by Chris T
Well ....having recently switched to a new pharmacy it was just like taking a "breath of fresh air"Phoned the pharmacy in the morning and the prescription was ready for collection in the afternoon !!The phone was actually answered after two rings, no waiting for days for the goods to come from a central hub, friendly helpful staff and no massive ques and irregular opening hours ....
March 2023 by Alison Floyd
I used the pharmaself vending machine today, getting my medication quicker than all those people waiting in the queue. You sign up in store and then when your prescription is ready you recieve a pin number via text. Simply tap this number onto the screen and the prescription is retrieved and ready to collect from one of the doors.This pharmacy often has queues as they are very busy, right next to a large GP practice and so this system is perfect. You can collect your prescription 24 hours a day within 3 days of the initial text. It's a great idea, more people should utilise this service.
March 2023 by John Hurlstone
Put prescription in to surgery on 11th February only managed to get it on 20th Rottweiler February
February 2023 by vez hopkins
Been txted to say that my pills I need every day are ready when I get there the shutter were down and can?t go to the doctors surgery to get an emergency supply as the doctors were closed for training so no medicine for me until tomorrow