January 2023 by Hilary Creed
I had Lens replacement and have been delighted with everyone who cared for me. Customer service 1st class. Would highly recommend.
December 2022 by Darby Bonner
I had such a positive experience at OE Aylesbury on Saturday. Amanda was very kind and caring, answering any questions I had, and going through the lasik procedure made me feel at ease. I am now booked into having the surgery in January all thanks to Amanda! I can?t wait to get my sight back after wearing glasses since a toddler.
December 2022 by Saif Rahman
Themselves arranged appointments for Saturday and they cancelled last minute on both occasions. I have refused to reschedule due to inconvenience caused. Tells you a lot about a place!
November 2022 by mustafaa qamar
Appalling customer service, I find it quite frankly embarrassing that a company of this scale had the audacity to leave me a voicemail stating that they have to move my appointment as ?there is no optometrist available? after booking it in and sorting out a lift (as I was advised not to drive) as-well as booking time of work. In the voicemail I was told to call back to get an earlier time on the same date when I called back I was told they are shut on that day. And the next available appointment is the 17 days later. The lady on the phone stated ?it?s not our fault? which I found extremely patronising and condescending. If they can?t manage a simple calendar how can you trust this company with your eyes.
September 2022 by John Lynch
Great service, friendly staff, great value for money. I can recommend this company 100% especially for cataract surgery. I know have perfect eyesightMany many thanks Linda Lynch
May 2022 by Conrad Nanda
The team at Aylesbury were extremely professional and competent. They provided all the information throughout the process extremely well and cordially. Highly recommend their services!!
May 2022 by Matthew Ciavarella
Great experience from beginning to end. Extremely friendly staff. Was helpful to see the same optometrist and support staff from beginning of process to post operative period.
May 2022 by Annelize Colquhoun
I absolutely loved the Aylesbury office of Optical Express. Rebecca and Kiru were so friendly and the whole vibe of the office is so vibrant and full if positive energy. Going ahead with my laser surgery was very much influenced by my experience with them. I understand Rebecca is relocating to a new Portsmouth office. I hope they realise they're getting a true gem.
January 2022 by Gwen Hitchcock
Had my consulations at Aylesbury & my surgery at Milton. Brilliant customer care, I feel the Aylesbury staff are with me every step of the way, even when I call up with silly worries! Thank you!
January 2022 by Andrea Kelly
Excellent service! Very helpful staff!
April 2021 by Roberta Grosso
I had a free consultation for laser eye surgery with Optical express in Aylesbury. Great team, all nice and kind. I had my surgery on monday in the Reading clinic, surgeon was fantastic, same the scrub team. I wasn't nervous at all. Really positive experience. I will definitely recommend it.
September 2020 by Sheila Perkins
Excellent after opp service excellent service overall
June 2019 by samina yasmin
I had my pre-consult at St Albans clinic, and I can not fault the staff for their professional and friendly approach to my needs. The staff had excellent understanding of what I wanted to achieve and answered all my queries giving me the confidence I needed to go ahead with surgery. Yesterday I had my NLR surgery at the Westfields surgery and again I experienced the same professional and friendly approach, excellent surgeon. Today I had my 24 hour post surgery check up at Aylesbury clinic, again excellent service provided. I have achieved beyond my expectations as I have better than 20:20 vision. Thank you to all the staff at Optical Express who supported me through this.
October 2017 by Chas. MacGregor
Never again will I use this company. I had 3 eye tests, 3 pairs of specticals before I recieved a satisfactory pair of specticals.
The first eye test Ihad 5 different girls doing the eyetest most lacking experience, seeking advice from their seniors.
Each eyetest results varied, including the eye measurements.
The third eyetest was successfully carried out by a young woman who was professional and thorough..
There seems to be a large staff of different people employed working differant days mostly in training,
This is my findings over 4 visits.
