January 2024 by Fiona Debling
I am delighted with Wylde Jewellers in Clifton Village. They couldn't have been more helpful when my daughter and I visited about repairs for a pearl earring and two rings. For example, they pointed out that on the ring I'd earmarked just for cleaning and polishing, the fixings around the citrine stone were loosening and needed attention, too, which I hadn't noticed but could have meant us losing the stone. Their attention to detail is amazing. They've been extremely kind about mending a frail gold and diamante ring that needed a great deal of repair work but was of sentimental value because it had belonged to my daughter's grandmother. They simply couldn't have done any more for us. I would highly recommend them.I have mobility issues and they also assisted with placing their temporary ramp outside their shop for my wheelchair, so accessibility is no problem.
January 2024 by Amy Mullin
** An update... after leaving this review and having had a response from Nicholas Wylde in Bath we went in and got the repairs done that we'd originally enquired about in Bristol. My daughter's necklace, the last thing my mother gave her, was restored, and the St Christopher made there as my husband's wedding present repaired. My daughter is thrilled to be able to wear her T again, having thought it was a lost cause. We really appreciate the kindness shown by Joanna, and the attention to detail, thanks so much.We got our wedding rings here years ago, and over the years we've gone back for repairs, adjustments, new things to mark occasions both happy and sad. But I don't think that loyalty is reflected in the treatment we're given, and now it just makes me a bit sad. We're not the biggest spenders, but it's meant a lot to us to return over the years, and after today's visit - no seat, a lot of snoot, of course nothing lasts forever - I rather wish that we'd chosen somewhere that shows a little more humility and kindness, not just polish and nice suits.
December 2023 by Marye Colleen Larme
Thank you so much for your kindness and incredible customer service far far above and beyond, to help my partner and I create a bespoke engagement ring we fell in love with, all within a very very short timeline before we departed the uk to return home. Katrina was so kind and patient to answer our many questions, making sure we felt informed and comfortable and as a queer couple we felt so welcomed and safe shopping for our ring at Wylde. We can?t thank the team enough for the experience we had and the delivery. Thank you all!
November 2023 by Grace Spooner
Nicholas Wylde make actual dreams come true! Kamilla was incredible throughout the entire process of creating bespoke wedding bands - she is truly talented. I have a tricky engagement ring that needed the band to be made to fit around it - not an easy task at all but the team got it right first time and it was completely stress free and the most enjoyable experience. I would honestly recommend getting your jewellery made with them! I also had wedding earrings to match which were simply stunning on my wedding day. My husbands gold band is so beautiful and a classic timeless piece. We cannot thank the staff and Kamilla especially at Nicholas Wylde for the best service and attention to detail they gave us over a period of months! They will all hold a special place in our hearts and I would highly recommend them to anyone - we have already recommended my sisters fiancé to them, and they are already doing a fabulous job for her.Thank you SO much a million times over, Grace & Drew xxxxx
October 2023 by Beth Walker
Thank you so much to Grace and team for helping us to design my engagement ring. The whole process was really fun, Grace really understood what I was looking for and came up with some great ideas/solutions for the style/design/colour we were looking for. The finished project is absolutely beautiful, we love it. The team were also really understanding of time pressures with family illness & when the ring was needed by, thank you again
September 2023 by Casual Club
Very good jewellery repair service.They restored my wedding band after very severe damage to a perfect shape.Very good customer service and reasonable pricing.
July 2023 by Flora
I couldn?t recommend Wylde Jewellers enough. I used them for an engagement ring resizing and it was done perfectly. I paid for the same day service and I had my ring back within a few hours. My ring had to go down 6 sizes, it now fits perfectly. Fantastic customer service from Rachael and Sean. Amazing care and attention to detail. Thank you.
July 2023 by Jo Henderson
Just collected the most wonderful bespoke ring that Wylde have custom made for me. It was using some stones from rings my Dad bought me about 30 years ago and a couple of diamond earrings where I'd lost one of the pair. From the initial consultation, drawings to help me decide which style to go with, through to collection, each step we have had excellent customer service. I am absolutely delighted with my new ring and can't stop looking at it, it's just perfect! Thank you for creating the best 50th birthday present! ??
May 2023 by Jonathan Jeanes
Just wonderful customer service when getting my jewellery valued ... helpful, friendly and patient. Went over and above for me when I thought I'd lost some of the pieces recently too. Very responsive and thoughtful. Will definitely use again.
February 2023 by Jessie Hellier
Cannot recommend enough! I had only had my engagement ring 5 months (which was purchased elsewhere) when one of the side stones on the band fell out, and the main stone was getting increasingly looser. I also needed the band resizing as it was too big. I took the ring in to Nicholas Wylde, who informed me that along with the issues I was already aware of, the other side stones were also loose due to the way they were set, and there was a crack in the band under the main stone that they could see with the magnifying glass. Myself and my partner were both obviously disheartened at this as the ring was still practically new. The staff were more than happy to help, but first recommend that we get back in contact with the original seller to see if it could be fixed by them. We were consistently ignored by the original seller, and after this were reluctant to give it back to them anyway. The following week, I took my ring back in to Nicholas Wylde who immediately talked me through all my options to get the ring fixed, provided me with a quote and reassured me that they could fix all the issues and make my ring perfect again. In total, I need a whole new band, all the side stones reset including a replacement for the one that was lost, the main stone tightened, and the band resized. Not a week later, I received a call to say my ring was ready for collection, and I cannot express how much they lived up to their word! My ring is even more beautiful than it was originally, but still looks like my ring. I'm so happy it was in safe hands. All the staff are wonderful and I wouldn't hesitate to go back to Nicholas Wylde in the future. I cannot recommend them enough and I will forever be thankful to them for handling my situation so well.(I've attached photos below of my original ring, the ring just before I took it in to be fixed, and my ring once it had been fixed.)
February 2023 by Jess Allen
I went in to see if I could get my signet ring resized, I have been putting it off for years as I thought it would be a massive hassle. I was seen by the lovely Grace, she was so helpful and gave me advice when I was choosing the best size. It took less than a week to be resized and came back looking good as new.Would highly recommended!
December 2022 by Tim Reeves
Came in Friday looking for a ring, shop assistant seemed a bit I'll and sniffly, no warning, no mask. Felt uncomfortable so tried to get the information I needed quick and leave, she was new so brought the proprietor out to talk to me who was clearly very sick, could barely talk and was coughing throughout the conversation, again no warning and no mask. As an immuno-comprimised person this has left me with extreme anxiety whilst I wait up to 2 weeks to see if I'm going to get ill. Absolutely unacceptable behaviour whilst we're still in a pandemic. I tried to wrap up the conversation so I could leave multiple times but the salesman in him would not take the hint.
October 2022 by Corina
Excellent personalised service from very knowledgeable staff. Major repairs to my wedding ring were carried out to an exceptionally high standard and within the time frame given. No hidden costs and they go the extra mile for their customers. Thank you Nicholas Wylde, I love my ?new? wedding ring!
October 2022 by Katie Rudge
I first went to Nicholas WYLDE in Bristol in 2019 with my fiancé to get our wedding bands. Our experience from the outset was excellent. We were assisted by Kamila who listened thoroughly to our requests and designed a wedding band for me to match my engagement ring. Sadly, Covid caused a two year delay to our wedding but resulted in a few more purchases to mark our missed wedding dates! Each time I dealt with Kamila or Brano they were just brilliant. They listened carefully to what I was after and always delivered.I purchased all of my bridal party wedding gifts from them this year. Their assistance in helping me to find exactly what I was after made the experience all the more enjoyable. All the detail, from the jewellery itself, to the packaging and aftercare are exceptional. My mother loves her earrings so much she won?t now wear anything else!Most recently I gave Nicholas Wylde my mother?s engagement ring that I had inherited. Due to significant wear, it needed to be rebuilt as an exact replica of the original with the original stones. Brano talked me through all of the options so I could make an informed decision as to how I wanted to proceed. I was blown away with the end result. It?s incredible! To top it off, at my request, they have made a beautiful diamond band to go with it. The attention to detail has to be seen to be believed. It?s just wonderful and has created an exquisite set. The engagement ring is a very special piece of jewellery and I wouldn?t have trusted any other jewellers to do as they did. I had complete faith that they would meet my hopes and expectations and they smashed it out of the park.I honestly can?t say enough good things about these guys. The jewellery is beautiful, the skill is outstanding, the staff are attentive, kind and considerate and the overall care is second to none. Nothing is ever too much trouble and I always feel in safe hands with them,I would recommend them to anyone and everyone.To all the team-Thank you for all the time and effort you have given me over the last few years.Katie
October 2022 by Sarah JG
Delighted with the care taken with and beauty of a pin brooch, fashioned from my dear late mother's wedding and engagement rings. Exceeded my expectations and I am so grateful.
