March 2024 by Dave Young
Always walk away with a piece of jewellery for the wife..
January 2024 by Ann Mariya Thomas
Very bad experience , very poor staff service .
November 2023 by Lee Dawson
This used to be a Gem of a shop, the previous staff were helpful, however, the staff there now do not know the products they're selling, hide behind the till chatting and don't engage with customers. They cannot do basic service such as customer exchanges for a faulty product without the manager, quote "The manager is on holiday, so will have to come back in a week". This is not a premium brand! I would get better customer care from a self-service checkout.
September 2023 by Lara Koritnik
I saw beautiful neckless online and decided before I buy it to go and see how it look in real. When I came to the shop in Cribbs, lovely young lady, if I remember right her name is Eve, approached me and tried effortlessly to show me neckless what I want but with her amazing expertise she showed me many different and made sure that before I bought one, I really saw all collection - she was so good, polite and professional that she made me addicted to come back again ?? Thank you so much for amazing experience and excellent customer service!!
September 2023 by Irina Locmele (HistoryGeek101)
Very kind and beautiful shop assistants and the jewellery ? who can resist it?Update. Bought myself beautiful ring, unfortunately colour at the back of ring started to come off after 2 weeks showing cheap rose colour metal underneath. Crystal gem went dull in those 2 weeks. Shop answer - you should NOT wear it all the time ???? so should I buy it and keep in the box on the display? Maybe that's why we have environmental problems because such cheap stuff is produced and its worthless and useless after 2 weeks.
July 2023 by Colin Jones
Wonderful helpful and attentive assistants made my experience perfect
July 2023 by Sarah Webb
Good service, staff very knowledgeable
May 2023 by Caitlin Morgan
Fabulous service, got an extension chain took 5 min, staff were friendly
February 2023 by Claire Lovell
Had to return a necklace & earring set as the necklace had broken. Emily arranged for a replacement set without any quibble. Fabulous service. Thank you
February 2023 by Mark Ashenden
Really friendly and helpful staff. Could not have been nicer.
January 2023 by Barrie Jenkins
Visited at Christmas time and we got some great service. The sales assistant helped me select something for my wife and took the time to ensure we got the item we were looking for.
January 2023 by Rohini Maturi
Very quick and helpful staff didn't make up my mind to buy...but the presence in the shop..made me buy..thank you once again
October 2022 by Kim Suter
A huge shout out to the lovely staff at this store. After losing my Dad recently I went to buy a gift for his carer. The assistant found the perfect gift and arranged for it to be sent to the store from Bath. Because I was flying back to Australia Lida personally offered to post the gift to his carer once it arrived in store. I cannot express how grateful I am for the service kindness & empathy shown by the staff here. Thank you! (ps she loved it?)
October 2022 by Jose M Vera Rivero
Very nice staff, precious items at a fair price, the most important thing is that they are also very honest. Today I forgot my card at the store and they kept it for me, until I arrived and got it back. Thank you very much
October 2022 by David Highfield
Extremely pleasant staff very helpful have already recommended service to others.
