March 2023 by Emily C
I had an interview today, arrived by train and stopped to grab myself a drink for it. After selecting a small the lady who served me on finding out I had a free drink reward offered me to change the size to a large one. I said sure, why not and made a joke that I hoped I liked it as I'd never tried it before she then said if I didn't they'd happily make me another drink instead. This interaction while small probably in this lady's day really brightened mine. The drink (strawberry acai) was lovely and I would order again. I should add while this only refers to one lady the rest of the crew working midday 28th march all seemed just as lovely and upbeat.
October 2022 by kensi14
They are so awfully slow in here. You can?t wait 10 min for a coffee at pick time ( 8:30 am) In London you get your coffee in 2 min!
September 2022 by EuroTravellers19
Spiced pumpkin season....yum! Service....LONG queue...2 staff were having a chat whilst writing some date labels....should have done labels later and helped to serve the long queue. One person took orders, 1 to 2 made drinks...pretty quick considering non stop orders for them.... Although those behind us we're obviously friends of staff so got served before us in the end.... hhhmmmm......Water tap left running the whole time...guess Starbucks didn't hear there's a drought declared in the Southwest/don't care about wasting water.... "So-so" experience overall....
July 2022 by Laura Williams
Some of the best customer service I've come across in a while. Really helpful, engaging staff.
May 2022 by Amber Wilkes
Pretty terrible experience, there was quite a large queue and when I got to the cashier and handed over the sandwich I wanted toasting they told me it would not be possible as the oven is broken. It would have been helpful to have a sign mentioning this so I didn't have to wait around for no reason, especially as 90% of the sandwich selection are ones that require to be heated. Wouldn't go back.
May 2022 by Shannon Matthews
Carly, Charlie and Ethan were amazing!!! They?re the best staff I?ve ever come across in a fast cafe. I had meetings to get to but still made my experience amazing. These guys are the best employees and I would recommend giving them a bonus or raise.
May 2022 by Max Sims
Girl on the counter taking orders was very rude and abrupt.\\nThe guy making the coffees was a bit better.\\nThe store was dirty, rubbish overflowing from the bins. There were no serviettes and no milk out on the communal table.
April 2022 by Alexandra Vizitiu
I travel every week from Bristol Temple Meads station. Every time I go to Starbucks they don?t have something. First, they couldn?t make two of the drinks from the menu, the two next times I went they did not have oat milk. Coconut milk neither. Another time they didn?t have the syrup I wanted. I went again, and they did not have ice. The following week still no ice.\\n\\nI am not trying to sound entitled, I too work at a coffee shop and the pressure to have everything available on the menu is massive. And I can?t have hot drinks due to an issue with my mouth.\\n\\nI just want a coffee for my 2 hour long journey. And if you don?t have a certain thing please take down the board that advertises it.\\n\\nI genuinely never been to such a TERRIBLE coffee shop before.
April 2022 by Sally Morgan
I've just ordered from this Starbucks and I asked if I had enough time to get a coffee before my train which was in 8minutes.\\nI'm not sure what his name was, but the barista was so lovely and got it made within 2minutes.\\nWould definitely recommend!
February 2022 by Daniel Cunningham
I would give zero stars if I could. I arrived here 30 minutes before my train and still had to leave without my drinks, that I paid for. 30 minutes for 1 latte and 2 teas. 30 MINUTES! The slowest, laziest staff you will ever meet, you can see on their faces they don't care at all about the customers who are trying to catch trains.\\n\\nAvoid this place like covid. Pure trash.
January 2022 by Asta Umbrasaite
It's great to have coffee places in the station.\\nGood selection of drinks and seasonal options available.\\nThe only and BIGGEST issue is staff: lack of enthusiasm and slow service.\\nDon't feel like they had there festive or any joy today in themselves..\\nShame.
November 2019 by KP111q
It has just taken 15 mins to get a coffee. They should not be accepting mobile orders if it means unacceptable waits for people in store.
November 2019 by Stuart B
The place is fine, decent seating upstairs and good wifi so useful if you are between trains as it is very close to Bristol Temple Meads
August 2019 by lunalamal
I always use Starbucks to drink my coffee as I?ve a rare requirement coffee due to my diet. I paid £5.50 today for a terrible, untasted drink!!! Frappuccino SUGAR FREE & KETO FRIENDLY. 2 shoot of Coffee, 1/2 almond milk, 1/2 water+ caramel sugar free syrup and cream! Well, it was watery watery and more watery.... the drink was really light and without taste... It wasn?t love at all.., I know my drink isn?t simple but the reason I always choose starbucks is because of that!!! So disappointed...
August 2019 by Glenn Goodall
Super slow, baking hot shop where you bleat the coffee orders so you don't know when your coffee is done. Avoid!
