March 2024 by Henry Green
Gr8 eye test
March 2024 by Alistair Mchardy
Having been going to this store for some 10 years I went again last October. I had to return as my vision was blurred. Turns out the prescription was completely incorrect. So they offered to make another pair. Returned again as blurred again. Yet again made incorrectly. They offered to make them again to prove they could do the job correctly. Again blurred and made incorrectly. I spoke to the manager who offered my 30% refund and make them again. This was just insulting. 3 months plus and they still couldn't make a correct pair of glasses. The customer is the last person in their eyes so demanded a full refund (which still involved an argument) and will never go back to this awful place. Go elsewhere people
March 2024 by Brendan Maher
Mistakes are made quite frequently with my visits when going there. Most staff are professional and very nice and accommodating but I have experienced some staff being rude and unprofessional.Better training of staff needed including the optometrist/ Opticians.More awareness of one's needs as we are not all the same.Telephones should be answered ?.Customers should not be feeling rushed, they should be able have at leat 2 minutes to ask questions.
March 2024 by Kristin
I've been coming to this Specsavers for eye and contact lens tests for many years (Lemsmail subscriber for even longer), and the customer service at the Clifton Down branch is possibly the best it's ever been.Enrico was brilliant and went above and beyond when I stopped by to collect some contact lenses, and the staff have all been warm and welcoming.The male optician who performed my last contact lens test (didn't get his name, unfortunately!) made what is usually a fairly boring routine appointment entertaining and reassuring, recommending solutions for my dry eye issue. I've found one or two previous opticians some time ago a little rude and dismissive (though thankfully they were in the minority), so this one is a breath of fresh air!
March 2024 by Ruth Cooper
Very good service at Clifton Down. I was able to replace my last pair of glasses I purchased 2 years ago for about £30 more and the same frames were available so I did not need to spend the time trying new pairs of frames. I just needed to order the new lenses. Thank you.
February 2024 by Oliver Powis
Great staff, great eye test, team of experts 10/10
February 2024 by David Froude
Expertise and efficiency from state of the art equipment, politely deliveredService from Fabio helpful and unrushed
February 2024 by Andora Webster
A great experience. Enrico was polite, helpful and efficient, he found some replacement frames and changed my lenses in no time!
February 2024 by Archit Sharma
Incredibly kind and helpful from George: one of the arms of my glasses had snapped and I had little hope of being to rescue them. The frame had been discontinued, but George looked if a leg from another frame would fit as a replacement. Unfortunately this was unsuccessful, but he was able to save the expensive lenses and quickly found a new frame to put them in, and I was able to walk out without fear of my glasses falling off my face.Thanks so much George!
February 2024 by Jorgen LeifJ
Started by selling me a discontinued frame so I had to go back and chose another one. Glasses then not ready even the day after the agreed date when they would be ready "at the latest". No info provided from the store about this issue, so had to go back another time. Can't see me going back there...
February 2024 by Aida A.
Thank you so much ! Finn , my optician , literally saved my eye and very well detected an injury in my retina and referred me to the hospital, otherwise I could have lost my eye! . I will always be grateful. Also , all the staff there at Clifton Down super helpful and professional. Amazing experience!
February 2024 by Sam Burrough
Very efficient and professional
February 2024 by Richard Marshall
Nothing done I visited with my brother who required his spectacles to be adjusted
February 2024 by Claire Matthews
Very professional service and helpful staff. Fabio was great at helping me choose the right frames for my taste and prescription.
February 2024 by Aimee Caddy
Quick, easy and effecient. Very pleasant staff and all explained clearly. Nisha and Enrico were excellent. Thanks!