December 2023 by ANN LIGHT
Called in on Thursday 28th December 2023 and they had a good selection of stuff and all the things that I needed and at reasonable prices - you can order through the website but I still like to see what I am buying
October 2023 by Tom M
Such terribly rude customer service. God forbid you ask them a basic question on whether an item is in stock, you'll just get met with a rude response as though you've asked them to move heaven and earth.
October 2023 by qupe75 (qupe)
Poor customer services. Automated responses that don't read your queries properly.
August 2023 by William Dean
Good array of products available which are delivered quickly. Some of their prices are high and a similar product can be found cheaper elsewhere however in the main I find them very reasonable and like an Aladins cave when it comes to choice. Certainly a company I shall use again in the future as I've had no issues with them at all.
August 2023 by L
As expected for a physical store in central Bristol it's a bit overpriced but if you're in a rush and can't order online it's one of the few places in town where you can find certain items for DIY etc.
July 2023 by Michael
Atrocious first (and last) experience.I ordered an item from their online store and had to chase it's status on several occasions. Assured I would receive the order on 7th July, I contacted them again on the 13th, to then be told that the item was damaged in transit and I would be issued a refund?Firstly, how would they know the item was damaged unless the courier opened it? Also, why wasn't I contacted when the damage came to light? None of what they said made any sense and I was dubious to say the least.Zero customer service and left very frustrated by the whole experience. Be wary..
June 2023 by Eucerin Senja
I shopped in this store from time to time. My first purchased item here was a discounted Christmas tree which was even cheaper than in any online store. However, not until today I feel really satisfied with the store, especially the service the staff provided. I came to the store today to return a failed air fryer which I purchased in Robert Dyas. It went smoothly, they just replaced it with a brand new one completely, no much unnecessary explanations needed to just to convince the old product failed. I really appreciate the help they provide and highly recommend the place.
June 2023 by Gordon Hector
Great range of goods to suit your household needs at a reasonable price. Regular sale items at knockdown prices.
June 2023 by Nigel Young
First time here and I must say the manager is a legend. Came up with the goods to help my mother.
April 2023 by Gem Ford
Ordered online and have been sent completely the wrong item. They are in no rush to sort it out and they have now left it too late to sort this out in time for my sons birthday. Won?t be using this company again in future.
March 2023 by Rich S
Used for it's DHL drop off. Misinformed entirely by a rude and incompetent member of staff that we needed to fill in a long form in the DHL website. This was despite showing him we already had the waybill number and sticker attached. Once we'd filled it in another member of staff told us he could just scan the label. Inconveniently located and anything but a useful drop off location. Avoid!
February 2023 by Louise ?Busymum? Murrell
Placed an order and was broken on delivery. Contacted them the first day open after Xmas to return item for a refund. Its taken 1 month and still no refund. Have ordered in the past and broken on delivery with replacement straight away (plastic storage boxes).I ordered an expensive item this time.They are saying the suppliers has no contact number (well don't use them then). At present moment talking to citizens advice about them. AVOID AT ALL COST !!!
February 2023 by Lucas Hearle
Got the product I was looking for but the guy at the till was so miserable.
January 2023 by Teresa Hryniak
Excellent customer service from Nathan and Kayley. Highly recommended
December 2022 by Ashley George Bridle
Run an absolute mile. I recently left there because of bullying and discrimination while being forced out the company by the store assistant manager and another store manager because of my mental health. Don't work there period. As for the prices it was the biggest ripoff I've ever seen. You're better off elsewhere. Reputable isn't a word that should be link with that company.
