March 2024 by Zinnat Adeeba
Hi, this is an urgent complain against one of the manager of your store in cribbs causeway mall Bristol. I tried calling but as I?m a lawyer so was busy and couldn?t hold on for long.One of the manager of your store was a racist and behaved really badly with me yesterday. When I asked for her name she didn?t tell me and asked the staff to not give her name. I?m a regular customer of river island and as my size didn?t match so I wanted to return the product with receipt and the jacket being absolutely fine. She just snapped at me and was behaving like an aggressive person. There were other people present there as well.The date is 28th February , time around 11am to 12pm. I?m an Asian and that was the only reason without even checking anything she was behaving in a disgusting manner. I?m a loyal customer of river island and I have never faced such situation and would really request to look in this matter. She is a white lady age around 30?s and she was the shift manager during that time.
February 2024 by Matt Rees
Went to exchange some underwear today. The picture on the box showed that they were trunks but when I opened them found out they were boxers. I was told by the manager that they don't refund underwear for hygiene reasons. I pointed out that they actually sold me the wrong product. She claimed that it was just a generic picture of underwear and that I should have asked someone to check that what was in the box was the same as what was on the box. Completely ridiculous thing to say. Didn't get a refund. Joke of a store.
December 2023 by Wilfred Nhemwa
We found the dress my was had ordered online and received a blouse instead. Staff sorted the issue quickly and gave my wife a good discount. We ended up enjoyed our anniversary that was almost ruined by a missing dress ? ?
December 2023 by Margaret Wadge
Lovely female assistant serving. So helpful and kind ?
December 2023 by Karis Saes
Great store but signal in there and WiFi is non existent
December 2023 by Jim Broom
Nice shop helpful saff
September 2023 by Daniel Healey
Visited with my grand daughter and was very impressed with the products for sale plus super friendly staff made for a lovely shopping experience
August 2023 by Nick Westlake
Best island in the whole river
August 2023 by perry attwell
Goid kids sale, excellent quality
August 2023 by Jane Watson
Great Customer service
July 2023 by mark H
Great ?
June 2023 by Pia
Horrible experience and careless staff.
April 2023 by Ann Mackenzie
Lovely staff
April 2023 by Jack Rose
Very clean store, super helpful staff special shout out to Mary for all her help, you superstar!!!!
April 2023 by Michael trapo de semen
A bit pricey but the clothes are great