February 2024 by someone
I went into the store at Cribbs they were 2 employees chatting to each other, I had to wait for a few minutes. Then one of them came closer and when I said I want to ask about SIM card only he asked me if I?m in the queue. I said no and hen he said that I had to wait for an 1.5 hour, as other people were in the queue before me and I also had my baby with me. But I said there is nobody here he said that I still had to wait, so I left and he went back to keep chatting with the other one. I?m not going back there for sure
February 2024 by Sally Hall
Went to this shop to collect new phone. Didn't have photo ID as in a passport or driving licence but did have company photo ID and email confirming. 3 store assistants leaning on counter in middle of store very rude and unhelpful. When asked what happens if you don't have photo id was told 'above my pay grade' what happened to good customer service ! I understand there are procedures however they were so disinterested.
February 2024 by Kevin Evans
Sales advisor Tarran is a credit to O2. Was extremely helpful and polite. And thanks to him I will be purchasing another mobile phone from O2. Please pass my best wishes to Tarran.Kind regards,Mr Evans
February 2024 by Turin Thushara
Visited to the outlet with my spouse to buy an iPhone 15. The sales officer (Can?t remember his name it?s like GANNEk & was with clutchers) was not helpful at all and was so negative. We went to O2 as I?m an existing customer and almost paid off my iPad. His excuse was very ordinary. Doesn?t have a computer to give detail?We went to 3 mobile and got the stuff happily
January 2024 by Keith Manning
The Store is accessible and lay out is very pleasing on the eye. Reece is a top Sales person he is very knowledgable and very very good at sales and passing on the correct information. One shop in the Mall Cribbs Causeway I will return to over and over again
December 2023 by Sanjaya Rupasinghe
Very poor customer service, I bought a I pad from them with three years contract,now i pad having charging issue. It?s only 2 years now Been to Apple Store and they recommend can?t repair the i pad should replace a new one. When i back to o2 store ,they said can?t do anything, I?m out of warranty, but in o2 website says there is 3 years warranty for it, so I?m paying money to o2 another year for nothing.very disappointing, I recommend to new customers, if you buy anything from o2 think hundreds times
November 2023 by Nick Georgiou
Terrible waste of time, dealt with James who wasn't helpful. wasted a lot of my time and then suggested another place to resolve my issue, when I took his useless advice the other store informed me that they don't offer this service. really amateur. this has put me off using O2 again and will be changing provider in December.
November 2023 by Karen Williams
Thanks so much to James for all his help this evening. We have just transferred from EE to O2 and got in a bit of a pickle with the setup. Not only did he sort out all of the issues, he did it without making us feel like we were stupid for not being able to do it ourselves ?
November 2023 by Helen -Jayne UK
Absolutely outstanding service from James this evening at 02 Cribbs causeway. Went above and beyond with customer needing extra help.in communication needs.
October 2023 by Oliver Wheble
65 minutes waiting for an agent, working on the problem then Tom (probably the manager) takes the agent away and makes us wait again!!!!! In the end Tom was the first of 4 people in 4 days that came up with a good idea.
October 2023 by Keiran Taylor
Came in to look at potentially joining o2 and after the attitude from Reece I will not be joining your company he seemed extremely disinterested in serving me when I asked if there is anything cheaper he just said ?these are the prices mate? I mentioned EE was cheaper all I got back was ? best to join them then? appalling attitude from a manager
October 2023 by Justin Bateman
Thank you to James and his manager for helping my mum today, transfer picture information from her old phone onto her new one. You were so patient and kind, it's nice to see true customer service isn't dead. Well done, it's the little things that make people happy and will bring us back to your store. Once again James thanks for your help.
October 2023 by Raymond Borg
Fobbed off with make do replacement for an item purchased less than 3 months ago. Approx 10 weeks.
September 2023 by Ayyub Chowdhury
I had the pleasure of interacting with Miguel, the O2 sales assistant, during my recent visit to the store, and I must say that it was a truly exceptional experience. From the moment I walked in, Miguel's friendly demeanor immediately put me at ease.What truly stood out was Miguel's impressive knowledge of the products and services offered by O2. He patiently answered all my questions, explaining the various plans, devices, and additional features available, making sure I had a clear understanding of my options. It's not often that you come across someone so well-informed and willing to share their expertise.Furthermore, Miguel's friendliness and approachability made the entire process enjoyable. He didn't just treat me as a customer; he made me feel like a valued individual. This personal touch is something I greatly appreciated and will remember.What sealed the deal, quite literally, was Miguel's commitment to ensuring I got the best possible deal. He took the time to assess my needs and preferences and then tailored a package that not only met but exceeded my expectations. It's rare to encounter a salesperson who genuinely cares about their customers' satisfaction.In conclusion, Miguel is a remarkable sales assistant who embodies the qualities every customer hopes for - knowledge, friendliness, and a dedication to providing the best service possible. I left the O2 store not only with a great deal but also with a sense of appreciation for the outstanding service provided by Miguel. If you're looking for a top-notch experience at O2, I highly recommend seeking out Miguel's assistance. You won't be disappointed!
August 2023 by MG Savage
I don't know what's changed recently but good lord, this has to be the most useless O2 store I've been to. Had to go back 4 times to try and get a new phone because there was always something not working at the store, or it was understaffed, or it was randomly closed, or I was just ignored completely. Thought it might just be an O2 specific problem as also had issues with the store in Broadmead but I recently went to a store outside of Bristol and they were very helpful.
