February 2024 by Caroline Williams
Store definitely gone, downhill terrible service
February 2023 by Google user
After the store charged me twice I contacted them only to be told by the manager Carol that I had to return to the store for this to be rectified. Carol was abrupt and rude and showed no care or understanding of my 2+ hour round trip to return, cost of fuel and having young children. Not even an apology. Thankfully I visited a different store local to me who refunded me and apologised on Carol's behalf.
February 2023 by Bethany Russell
After the store charged me twice I contacted them only to be told by the manager Carol that I had to return to the store for this to be rectified. Carol was abrupt and rude and showed no care or understanding of my 2+ hour round trip to return, cost of fuel and having young children. Not even an apology. Thankfully I visited a different store local to me who refunded me and apologised on Carol's behalf.
January 2023 by Janette Mcafee
Next store, rude staff no help whats so ever. Hartcliffe branch ?
September 2022 by A See
Had to pick up a replacement item and phoned ahead to ask if this would be OK if I turned up slightly after closing, they quickly agreed and had the item waiting for me, this is in complete contrast to the Next Home Store at Cribbs Causeway who flatly refused to help me after getting their 2 minutes late, a drastic difference in flexibility and customer service.
January 2022 by A Dee See
Had to pick up a replacement item and phoned ahead to ask if this would be OK if I turned up slightly after closing, they quickly agreed and had the item waiting for me, this is in complete contrast to the Next Home Store at Cribbs Causeway who flatly refused to help me after getting their 2 minutes late, a drastic difference in flexibility and customer service.
September 2021 by Simon Mahoney
Sam in the Hengrove (imperial park) store was an absolute star today?. After having a outfit nightmare hours before a wedding, she help a male damsel in distress out! Times like this every store needs a Sam! Pleas make sure she gets rewarded!
July 2021 by Jane McCallum
Staff very helpful and clothes and products good quality and price
July 2021 by Naomi Reynolds
Made an order online, contacted store on day of collection to confirm what identification we needed as I'm shielding and a friend was collecting, when to the store to collect at 18.05pm and the store was closed, online it says it closes at 7pm.
July 2021 by Claudia Dumitrascu
Brilliant every time
July 2020 by Shannon Ashcroft
Nice store. Staff need to brush up on manners and polite appropriate behaviour. Looking for other things to do when people are waiting in the queue isn't a fun experience for the shopper. Also announcing you've just come back from your break and still chewing gum I didn't like the look or sound of someone chewing when being served.We were there today to collect an item ordered online for 1 day collection. It told us it would be ready from 2pm so we left home shortly after and arrived at the store for around 2:20 to which upon arrival we received a text from next to say the delivery would be late. Not only was this unsatisfactory to text past the delivery time that it'll be late. 1 wasted trip. Then.. when we enquired where it could be or when it was to be expected to arrive the staff were unhelpful and didn't offer any apologise about the late text.Since then we waited till 3:30pm and decided to ring the help line online for the order. To which their response was well contact the store and find out etc. To which they came back to say that there were so many orders today that the lady might not stay to complete them be used her shift finishes.Unfortunate as that is... We've opted for 1 day delivery paid a bit extra for the item then other places due to the reputation of next for their delivery and products and this hasn't been a pleasant shopping experience. It's put me off using the collection service.Sorry next but this service should have the little holes fixed then it would be brilliant. I'm a loyal customer and still continue to use next this experience was just particularly dissatisfying!
October 2018 by Russell Darling
Great choice of clothes for Men, Women and kids plus home furnishings. Very friendly staff.
August 2018 by Justine Jones
Nice light and airy store plenty of free parking right outside the store. Wheelchair access to ground floor (ladies and child's departments ) not sure if there is a lift to first floor. Click and collect available here.
June 2018 by Kate Maynard
Wide range of clothes for children and adults. Also has a home section upstairs. Lift and stairs to gain access upstairs. Friendly staff. Fitting rooms to try items before you buy.
May 2018 by Stephen Jones
Good choice of clothes for the family. Free parking up to 3 hrs.
