March 2024 by Elizabeth Fitzsimmons
Kemps has an amazing selection of fine & vintage jewellery! Especially the engagement rings. I am so happy with my purchases :)
October 2023 by Suzanne Booth
Valued a collection of jewellery expertly and quickly, would highly recommend their service.
July 2023 by Jon Smith
All I wanted was to get a cleaning and light polish to get scratches out of my custom engagement ring/wedding band. It is a pair with my fiancé?s and at the time (last week) it was 4 weeks until our wedding.When I walked in the guy mentioned he was busy, but clearly wasn?t really listening to me and just trying to rush me out. He asked me if I wanted it satinised, I told him I didn?t understand what that meant but that I ?do not want to change the finish of the ring.? I said those words exactly.Well I?m sure you can guess where this is going. He completely changed the finish of my ring and ruined it. The main band has a brushed finish with bevelled edges that are smooth. So the band has two different finishes. For some god forsaken reason, he decided to satinise the entire thing, even the sides which had a different finish! When he gave the ring back I was in absolute shock and had to run out the store before I started getting extremely upset. 4 weeks before our wedding and this guy ruined my custom engagement ring (which we?re also using as wedding bands) which is meant to be a set with my partner?s and now they no longer match and I hate what he has done to the ring.Luckily the original jewellers who created the ring in Sheffield were able to make some time to take it in and restore it. Hopefully they?re able to, hoping to hear back today.In any case, I will never be returning here and I highly suggest others be wary before going there. I?ll share the original design of the ring and then what he did to it.
June 2023 by Ashlee Cook
Lovey people, fairly priced and expertly handled.
March 2023 by Kevin Thiele
I took my daughters favourite watch to Kemps for a battery replacement. All done in 10 minutes with a smile.Thank you for outstanding and friendly service from a long established local jeweller.
February 2023 by Tom M
Very attentive, personal and friendly service. Certainly know their stuff. I've now had a watch and ring professionally resized in here.
February 2023 by Martin Sealey
Very poor service and extremely rude.
December 2022 by Simon Lawrence
Recently visited Kemps to get my palladium wedding ring resized. They were incredibly polite, took lots of time to help me work out exactly to what size I needed it adjusting and talked me through the process, and even tolerated me coming back the next day anxiously to re-check everything (such is my own worrying disposition). The resultant work, price and overall experience has been fantastic though and I would highly recommend them to anyone looking for ring resizing services.
October 2022 by momodou secka
Hand made gold and silver and repairs for gold and silver and cash for gold and silver and watch batteries and watch straps thanks you all
October 2022 by Madison Brooke
Took in a family diamond ring to get resized (from and N to a Q). Staff were extremely helpful, highly complimentary of the ring and managed our expectations entirely. We were over quoted, paying less than we expected on pickup and sooner than expected as well.Super pleased with the sizing. Ring looks better than ever. Thank you for an awesome experience.
October 2022 by Lucy Sherry
Always had a reasonable service here for jewellery repairs which are not cheap every 6 months or so until the last time when I had to travel miles back to pick up my necklace for a 2nd time because they had returned it the 1st time with a precious stone fallen out (not the original problem). No apologies and I was charged again, even though I had paid the combined bill 1st time when collected the item I'd put in with the necklace. Instead of checking for me which it would have been easy to do given it'sall electronic, they charged me again to release the necklace putting me to proof of the double payment made which is difficult given my bank statement says kemps and the amount but not what for, unlike their records and hand written carbon copied receipts. But what really got me after being a regular customer for years, was after my polite query, the manager deliberately humiliated me by scoffing at the small amount I had to pay again (rather than the principle of double charging), saying it would allow him to feed his goldfish! So rude and unnecessary... and so different to when he talked to me taking my repeat orders and money. Disappointed. Would never return
October 2021 by Lenka Ha?ová
I don't go anywhere else anymore. This shop has the best customer service, personal approach and wide range of services.
October 2021 by Frank Ashwood
Very professional, helpful and friendly service. I happily recommend Kemps.
October 2021 by Clifton Hodge
Met Ricky a fellow Londoner G8 guy restored my Rolco 9ct gold watch..he's also working on my Omega silver trench watch Would highly recommend this shop 100%
October 2020 by George` Kontou
Very unimpressed - was quoted a price for a ring resizing, when I went back to collect it I was told the cost was double what I had previously been quoted. When I showed the quote on the receipt I was told I could be offered a 'special price' to meet in the middle - nothing 'special' about being charged more than my original quote! :(
