March 2024 by Nimmy March
Very knowledgeable, patient and kind pharmacists. I have been to them many times with various concerns and received great advice and clear explanations. So tolerant, understanding and reassuring.Like many pharmacy's these days, they sometimes struggle with supply of medication due to nationwide issues which arose from Brexit. Frustrating all round, but out of their hands.I'm grateful for their support.
January 2024 by J Amara
Not fit for purpose. I switched to using a postal service. I have only used J Hoots 6 times for urgent medication. No order has been anything unusual. They never have anything in stock. Yesterday , they didn't even offer to order it because they know they take too long. I once gave them a prescription, as they said it would take a few days. It didn't, I had to buy a private prescription via an online chemist and pay for it instead. About 6 months later, they phoned and said it was in-stock and ready for me. I obviously I no longer needed it and didn't pick it up. I hope they didn't pocket NHS money for providing it. As I can't walk further, friends have had to get medicine from other places for me when it has been urgent.
December 2023 by Sean OB
Bad. I am a disabled person aged 62. On strong painkillers for smouldering myelitis. I put in for a prescription and they only had a portion of it. ONE MONTH LATER they still do not have it in stock. "they dont have it at the warehouse" yet other pharmacists get my medication. A pain (literally) as I live close to J Hoots and getting to different pharmacist is difficult. Staff member talks with stone cold indifference. Go somewhere else people.
November 2023 by Rocío Loga
the worst experience. I went to seek advice for a skin problem, and the treatment from the staff was very rude. Don't go if you need any recommendations, they will treat you terribly.
October 2023 by J Ward
Extremely efficient pharmacyAnd extra helpful in every way
June 2023 by kate mortimer
My experience is they have always been very helpful, knowledgeable and prompt. They are lovely people dealing with a high volume of work/items out of stock. They were taken over a year or two ago so some of the negative reviews won't apply now
April 2023 by Anne Hollywood
The pharmacist and staff very efficient and helpful.
November 2022 by Ellie carlin
Never have my precribed drugs available let alone just normal pain killers etc... The hours they are open/closed for lunch are ridiculous as well. Says alot that the actual pharmacy closes for LUNCH. I will say that the staff are nice and i feel are being put under undue pressure. Respect them if they're nice/decent please, it's rarely their fault.
November 2022 by Poppy4321
Can't dispute anyone else's experience but I seem to remember they had to deal with the change over from Lloyd's during Covid restrictions, they do serve a busy area n are attached to a busy doctor's surgery. I've been hugely stressed by electronic prescriptions not being dealt with properly by my gp occasionally.I have always found everyone who works here to be polite, professional and obviously working as hard as they can to look after their customers who after all are mostly not well, sometimes very stressed, and need their medication to be right and ready. That can't always be immediately. It's a big responsibility and sometimes you might have to wait longer than you'd like to for you, the people before you and all the other precise work they have to do to actually be precise. I live locally and I've waited longer in various other well known chemists.
November 2022 by Holly McIntosh
AVOID LIKE THE PLAGUE. This is, honest to god, the worst pharmacy I?ve ever been to. They never answer my phone and dealing with them face-to-face is infuriating. They are next door to Montpelier Health Centre but apparently they don?t ever seem to communicate with them, given the amount of confusion I face when I?ve had to deal with them.Today was the last straw when they point-blank refused to help me with an urgent issue with my medication. They were so unhelpful, I think I?d have more luck getting livestock to help with my healthcare needs.
November 2022 by Dave Peak
Just wanted to say that since the change over, this pharmacy has been brilliant. Repeat meds always ready. No queueing. Very friendly and helpful staff. Very impressed!
November 2022 by Shani Hawthorne-Williams
This pharmacy never answers the phone (i've call over 100 times!) and when I was struggling to pay for a repeat prescription, they failed to tell me I could actually order my same prescription but in larger quantities for the same price - it seems they really put profit over the welfare of patients!
November 2022 by Jan C
Excellent service! Always unhurried, helpful advice. Phone answered promptly. It always takes a while for a service under new management to run smoothly. I hope their reviews soon reflect the staff's performance!
November 2022 by L K
Absolutely ridiculous and disgustingly bad service.l don't want to say it but it has to be said.l came out of hospital nearly 6 months ago after having a prem baby(I found out l was pregnant and had a baby by C-section 3 days later, until this day they still haven't got my prescription correct,they keep forgetting my meds to stop blood clots, allergies and constantly feeling sick(and that's just a couple l could remember).
November 2022 by Ollie Ballard
Out of stock items. Lunch closing. Contra-indicated prescription dispensed (GP shouldn't have written it but still).
