January 2024 by Steve Larsen
Excellent customer service and also great products, had 2x orders of sled astro track turf from gymratz down the years and never been disappointed. Thank you gym ratz!
January 2022 by Alex Marks
Absolutely fantastic customer service! The team stayed in regular contact from order to delivery, the items arrived faster than anticipated, and when there was a problem with one item a replacement was organised within half a day. Couldn't fault them and would wholeheartedly recommend!
December 2021 by Andrew Scholes
Recently bought some matting from Gymratz, unfortunately it was delivered with a couple of incorrect parts. Contacted Gymratz, they were extremely helpful. They corrected the situation immediately and monitored progress of the correct parts from warehouse to drop off. Communication was fantastic during this process, keeping me informed throughout. I have absolutely no hesitation in recommending Gymratz- FANTASTIC service!!! Thank you Debs !
November 2021 by Mark Loader
Recently purchased a ForceUSA G12. Pete and the team provided great advice enabling me to compare the G12 against the myriad of systems available. I opted for the installation also and the lads were very professional and installed within 6 hours. Really impressed with the purchase, installation and after service.
October 2021 by Andrew Needham
Brilliant from point of order to instalation,kept me informed throughout couldn't have been more helpful.Thank you
September 2021 by Linley Wilson
Bought a home multigym from another supplier and found the assembly instructions unfathomable. Pete at GymRatZ, despite not offering a general repair/install service, took pity and came and sorted it out. Friendly, laid back, yet timely and efficient, Pete left us with a sorted, working machine and the cost was very reasonable, considering. One of the good guys!
July 2021 by AnnW-432
Absolutely first class service from Deb and Pete. Having had lots e-mail exchanges and telephone discussions it's very clear that Gymratz are more focussed on ensuring the customer gets what they need even down to suggesting another source for weight plates they didn't have in stock due to the lockdown/covid shortages. Myself and my family are thrilled with our ForceUSA G9 gym that myself and my brother installed with the expert guidance of Pete who gave me extremely detailed assembly pointers that we would undoubtedly have got stuck on. We actually bought a WaterRower from GymRatZ 10 years or so ago which we still have and is used daily. Both Pete and Deb helped us through our choices then too !! So amazing to find such a high level of customer focus and dedication, and that even being a "small" family business giving such an individual and dedicated service they still manage to survive in these tough economic times while remaining extremely competitive on price!
July 2021 by R Fair
Just want to say how much I valued the effort and time taken by the team at GymRatZ when I recently purchased a pair of Powerblock Pro Exp stages 1 and 2 adjustable dumbbells from them online. Debs was very helpful and communicative throughout the purchase and I was kept up to speed on Delivery times as the order came in 2 shipments. One of the power blocks was faulty but was replaced without hesitation or question and as quickly as possible I had the pair of dumbbells up and running in my home gym. Highly recommended shop. Thanks and will use again.
March 2021 by Richard Fair
Just want to say how much I valued the effort and time taken by the team at GymRatZ when I recently purchased a pair of Powerblock Pro Exp stages 1 and 2 adjustable dumbbells from them online. Debs was very helpful and communicative throughout the purchase and I was kept up to speed on Delivery times as the order came in 2 shipments. One of the power blocks was faulty but was replaced without hesitation or question and as quickly as possible I had the pair of dumbbells up and running in my home gym. Highly recommended shop. Thanks and will use again.
March 2021 by Rupert Hilton
Really disappointed with the service received, which judging by the other reviews, seems to be a current theme.I bought a squat rack which came with a missing part. After notifying Gymratz, a new part was sent and received - hence 2 stars not 1. However, when I finally found time again to build the rig it was found to be the wrong part!At that point, having spent several weeks without any kit, I thought I'd cut my losses, send the thing back and buy something from elsewhere.Alas, seeming this is all my fault, so I can't.Guys, just admit the mistake, sort it out and we can both move on. Very poor customer service.
March 2021 by Sswha Sswha
Would not recommend gymratz based on my experience.Update following gym ratz response.I can assure you this is not a fake review or a competitor, the review is based on my dreadful experience with them . When you get a problem with gym ratz you will see their true colours, obviously trying to fool people to make things look rosy. Awful company who will keep your money if sold a faulty item, and to be honest their items a massively overpriced to add more insult to injury.
March 2021 by Bruce 177
Great place, very helpful and knowledgeable, support places like this because they care. Run with integrity and people who know, understand and are not just drones after sales. Could not recommended enough.
November 2019 by outhere productions
I have bought a few items from this store and found the guys very helpful, I telephoned a few times to check stock and ask questions, each time they were very professional and helpful. I have always purchased in store and not on line as I prefer to see what I am buying, the service received was very good, they are friendly guys and I would purchase from them again. My only issue is I wish the store was located more central to Bristol and not so far out for me to get to so I could buy more things with ease, but that is my issue not thereâ??s. I would recommend paying this shop a visit if you are on the lookout for weight training equipment.
November 2019 by Jammer Jamski
Went in to purchase a Kettlebell. Really helpful and knowlegable staff, ended up in there for over an hour talking about health and fitness and the products they sell.
August 2019 by Carol Karma
BUYER BEWARE - We have had the traumatic experience of dealing with GYMRATZ!