March 2024 by Hilary Grace
I had a fantastic experience in this shop last week. The lady who served me (Harriett) gave me great advice about which boots would be suitable for me as I have wide feet. Nothing was too much trouble for her. She helped me choose the right boot, and the right size as well. She gave me space to try the boots on without standing over me. She then asked me about how they felt on my feet. She explained how they should feel initially, what to do to break them in (this is my first pair of Dr Martens), how to take care of them etc. If she hadn?t taken the care to do all this, I?d defo not have bought the right boots.After a week, they are beginning to be the loveliest and most comfortable boots I?ve worn. I?m so loving my purchase. Thank you so much Bristol!Oh, and as I was just visiting Bristol, she gave me some good advice about where would be a good place to eat! Amazing service all round. Thanks again
March 2024 by Leigh Beckly
I went in to be sized and enquire about buying from the doc marten second hand depop shop and met the lovely staff member Harriet (sorry if I misspelt her name). She was very helpful and knowledgable, explained everything i needed to know about sizing and leather care. Left feeling very confident in my choice of style and size :)
January 2024 by Angelina Polak
Have bought shoes from sale display and wanted to return or exchange for different model as one I got had manufacture issue which of I wasn't aware while buying. My request hasn't been accepted as store manager said shoes looks like used?! and was very sarcastic during conversation. Apparently they have sold me used shoes and didn't accept return or exchange.
November 2023 by Sammy Wilsmore
Friendly helpful staff! Excellent advice on boot fitting. Even when we hit a few snags with their in store ordering they were friendly and really chill. Good place to buy your shoes!
November 2023 by Jermaine Odelli
The staff here are terrible. I've wanted a pair of shoes for maybe a year now and think I have been in 4 times. Always been flat out ignored. Two people behind the counter, waiting for several minutes while they stand talking with their back to the counter.Asked someone else for help, flat out ignored while she stood there and simply watched a child put on shoes with their parents. Could leave the kid and his parents alone for 5 minutes and help other customers? No. Just going to stand there and silently stare them down until they're finished. This branch is garbage, avoid it.
November 2023 by Daniel Miller
I had to exchange a pair of boots as they were a bit too small. Emma couldn't have been more helpful, letting me try branded thick socks and insoles to get the perfect fit in the larger size. All the staff were really friendly and the music in the shop was great.
November 2023 by Lez Foote
Avoid if possible.If I could give this no stars, I would.Went in the shop yesterday to get my grandchildren there first Dr Martens, but the stuff were not very helpful and tried to get my grandson who is a size 6, to try a size 5 telling me they will stretch.They then tried to but a size 3 on my grand daughter who is a size 5 1/2, also saying they will stretch. I have been wearing Dm's longer than the shop assistant had been around as I have been wearing them for over 40 years.I will never return to this shop and may even never wear Dm's again. Sad state when they are only trading on there brand name, very poor customer service.
October 2023 by sharon smith
I had visited the shop previously quite a while ago, I knew more or less what I wanted, the person who served me was very helpful and knowledgeable about the products I was looking at. I asked her advice on the boots as wasn?t sure if I wanted the higher eyelet ones or slightly lower ones. In end I chose the higher ones. Also as I was only visiting Bristol asked if she knew the directions to another place I was looking for she was kind enough to look it up for me, and give the directions. Well impressed by the service I received.
August 2023 by Emily Harvey
Harriet was an absolute star and her knowledge was excellent. I never felt pressured to buy a pair which I think is so important when it is a fairly expensive purchase.
July 2023 by Tom Saxon
Staff friendly and helpful (even to us trendy oldies).
July 2023 by Ella Burwood
Great atmosphere and shop. The member of staff Lou deserves a special mention, she went above and beyond.
July 2023 by Anita Sully
Served by Harriet who was very patient with my neuro diverse son and managed to calm him from what was becoming a very stressful shoe shopping day!!!
May 2023 by Tim Fischer
Great shop with a brilliant New range of shoes and Boots for all
March 2023 by Traian Oteleanu
Sole split on both shoes that are not even worn every day, just out of warranty. Got offered a card from local cobbler. Definitely not coming back again.
March 2023 by C
Friendly staff, spoke to Emma and she guided me to the right boots now I'm looking groovy thanks to this lovely sole ?
