January 2024 by Vladimir Iatisin
Really nice place to relax
December 2023 by Jamie
One of the worst spa experiences I've ever had!!Firstly, upon arrival there was no one at the reception to check us in, several minutes of waiting and a friendly young girl showed up.We then got sorted and headed into the spa facilties, which is essentially a gym, small swimming pool, steam room and sauna, nothing special or different from most bog standard gyms/sports centers up/down the UK.After a short stay by the pool, we then went to lunch, which frustratingly you have to get dried and dressed for as it's in the restaurant (would have been nicer to have a separate spa dinning area to eat in where you can remain in robes etc.). The food was very good, well presented, very tasty and speedy service, can't fault it.After lunch we sat waiting for our treatments, whilst waiting we were treated to a full blown argument between a receptionist and a woman also attending the spa which is anything but relaxing.Anyway, back to the treatments... I had a full body massage and my partner had the collagen facial.Prior to our spa day our treatments were at 2pm and 3 pm but i was contacted ahead of time and asked if we'd like to have them both at 2pm in the same room which i said would be great but on the day we were separated. My room was easily the smallest room ive ever been in in my entire life, must have been 6ft by 8tf at most.I was asked about the desired firmness of my massage and I requested firm which it was anything but, It honestly felt like a complete novice was performing my treatment, I'd be shocked if the woman was a certified masseuse, it was just a complete waste of time!My partner described her collagen facial as very disappointing and upsetting. It was also provided by a woman who didn't seem to know what she was doing, perhaps inexperienced. I also want to mention that my partner has psoriasis so can experience flakey skin especially on her scalp, this was stated on the form you have to complete prior to treatment so shouldnt have come as a shock, during the facial she was given what she describes as a "strange, weak head rub" during which she could hear the woman huffing and brushing the flakes off her hands and lap. The reason my partner had chosen the facial and not a massage was because she is self-conscious of her psoriasis and did not want to be made feel disgusting which unfortunately is exactly what happened.At 3pm, immediately after our treatments we got dressed and left as, asides from the food, the entire day was a huge waste of time and money, it wasn't relaxing in the slightest and we actually left more upset and agitated than we arrived.I would strongly advise against the spa but strongly recommend the restaurant as the Indian food really was great.
November 2023 by Twin Con
Absolutely amazing. Had a half hour massage by Rubenilde truly the best I've had in a long.long time
November 2023 by Francesca Randall
Booked a treatment as part of a mini moon after our wedding and Lucian and team were fantastic.Very relaxing and just what we needed after a very busy few days!Would highly recommended.
October 2023 by Jana Hladikova
*massage* Rubenilde is very nice. The whole massage was relaxing and I felt amazing after that. I had a problem with my back muscle and now it is gone. Thank you Rubenilde!
October 2023 by Shannon Wild
Rubenilde scotton provided me with a facial treatment and she was amazing from start to finish! Would definitely come back!!
September 2023 by Shawnell Vail
What a way to start the day! Lucian gave me an amazing Indian head massage and it was absolute bliss! Ask for Lucian!
September 2023 by chipungu kawandami
Easy and quick check in at 3pm, settled into comfy room and straight into the most amazing hot stone - full body massage. My first time with hot stones but I have honestly never had a better massage. My body has been aching for a while from cycling and walking for charity challenges. Lucians massage is magical, professional and an absolute treat I would certainly book him again! Highly recommend Luciian and of course the Crown Plaza Reading East!!
September 2023 by Joe Mcclean
Staff are very friendly and gave clear instructions on where to go. Lucian the masseuse was excellent, I have the anti-stress back and shoulder treatments it was one of the best I?ve had. Highly recommend him if you are visiting.
August 2023 by Danielle Short
Attended the venue as part of a treatment and afternoon tea bundle. Lucian was the masseuse on site, he was friendly and made me feel very at ease. He explained everything clearly and made sure I was comfortable throughout the treatment, highly recommend. This was followed by afternoon tea which had a nice selection of sandwiches and sweet treats as well as the star of the show, the scone - which I have to say the fruit scone was quite possibly the best I have eaten to date, it was warm and not too heavy whilst having a slightly savoury flavour to it. Overall throughout the experience I think the staff we?re all friendly and helpful and the facilities were clean and easy to navigate, great value for money and would recommend as a great way to spend a few hours!
August 2023 by WENDY Short
After two days at a festival having a relaxing hand treatment at the Esprit Wellness and Spa with Lucian was amazing. I would highly recommend for anyone needing a bit of TLC. Lucian was very caring and paid good attention to the full atmosphere of the experience so it felt more like two hours of complete rest and relaxation than just a hand massage.Although we didn't make full use of the rest of the facilities they looked good.
August 2023 by Hetal Patel
Spa has nice, clean facilities. Swimming pool, sauna and steam room. Kerry who was looking after the spa on the day of my visit could not have been more pleasant and accomodating. She was welcoming and warm and has a lovely attitude and service - definitely made our stay more enjoyable
August 2023 by Charlotte Gooding
Lovely day. Kerry has been fabulous. Made lots of effort to ensure we had all we needed. When she realised it was my birthday, she went the extra mile and provided a treat to help us celebrate. Many thanks
August 2023 by Chris Jones
My wife just had a massage here. Very friendly masseur, would highly recommend. A thoroughly relaxing experience before my holiday.
August 2023 by Simona Alexander
5 stars to Lucian and Diana, me and my niece had a very relaxing indian head massage. Was very nice and relaxing.
