June 2023 by Shaz Park
Staff are very helpful and friendly
June 2023 by Bhavin Bhatt
Called to check Zerowater and was reserved for me,assistant manager was very helpful.
May 2023 by Roberto Marvin Reyes
Visited the Windsor branch again today (not the first time as we?re locals and have bought quite a number of times from this store) as we were looking for a karaoke machine. We?ve queried a staff member about its availability and we were informed, without checking their stock records, that it was unavailable in-store but I can buy/order online. Went home and was about to order online and voila! The store finder on the Robert Dyas website said that the item I was looking for was available in store at the Windsor branch!!! Phoned the store and a staff member, unlike the previous one who ?helped? me earlier (if you could call it that), kindly checked their stock records and it was indeed available in store. It was however in their stock room upstairs but he was happy to go and get it for me. I must say though, poor customer service from the other staff member which made me wonder, if I looked any different, say as not classed to be part of the minority, would she have treated me different and showed better customer service? Or perhaps have done what she?s being paid to do rather than ?guessing-sure? that an item isn?t available? This kind of employee behaviour affects the brand and the company and our perception as consumers.We had pleasant experience from other staff members however who would go out of their to check the stock records and go to the stock room for the items that we?re looking for that aren?t on display. That makes us feel valued as customers.
May 2023 by Lori A
I've always found what I was looking for at a Robert Dyas, and the one in Windsor was no different!
April 2023 by c 3
Not happy with product ,after few weeks stop working
February 2023 by Laura Rosier
Great choice of products for a small store. The staff are always unfailingly cheerful and helpful.
December 2022 by ragavendra kashyap
Return policy is just on paper ,but not in to realty .Better buy online via Amazon with better price and better refund/Return policy .Staff is not customer friendly .
December 2022 by Claire Walsh
Always a brilliant service in the Windsor store. Everyone is so helpful
July 2022 by Sarah C
Got what I wanted and a friendly, smiley cashier. ?
July 2022 by enza Murphy
Very helpful and friendly staff.
January 2022 by hey yo
this is not review of the store as such, but manners of your employees. Witnessed one today right before closing, stepping out of the store and throwing a tissue she has just used right on the ground, where there has been a bin right next to her. Not a really good look, since employee represents a business (especially wearing uniform and still during work hours)Please do not consider this review as to buying experience or service.
December 2021 by Peter Ma
The ladies are very helpful and polite when serving customers. I went to the shop to exchange a electric kettle (bought nearly six months ago.) The lady there are very accommodating and exchange my item without much fuss. Good shop.
November 2021 by Roger Nilsson
Very helpful and courteous staff plus a great deal on Duracell AA batteries - Buy 1 pack of 8 batteries for £7.99 or buy 2 packs for £10.00. Beat that!!
October 2021 by Udo Sobetzko
Helen served me. She gave me some good advice in a friendly and professional manner. It's a pleasure to come into the store.
October 2021 by karen austin
The staff in this store are always very friendly and helpful.
